Fleet Feet Sports Bloomington Facebook-24 Googleplus-24 Yelp-24

   1736 Reviews
105 Krispy Kreme Drive, Suite 5
Bloomington, IL 61704
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Recent Reviews:

June 26, 2017
Great customer service, very professional and knowledgeable staff!
June 26, 2017
My sales representative, Jacob, was very helpful and knowledgeable about the type of running shoe I came in to purchase. He asked and looked up on his computer what shoe I purchased last time and then made recommendations for new ones. He listened to what I liked and disliked about the shoes and adjusted. Very very happy with my new running shoes. I'll be back for another pair when these wear out.
June 26, 2017
The Salesperson was very friendly and knowledgeable . Found a pair of running shoes and they feel great
June 24, 2017
I like the personal service and the desire to make sure that I had the perfect fit.
June 23, 2017
Great service, advice, selection and friendliness.
June 23, 2017
I loved the custom fit for my new tennies! Thanks for the great care and service. You rock❤
June 21, 2017
The personal service.
June 20, 2017
Your help was greatly appreciated when purchasing my new Hoka shoes. Speed laces were put in for me and I couldn't be happier with the fit and feel of my shoes.
June 18, 2017
It was very in depth and the lady knew what she was talking about
June 18, 2017
I made the purchase because I like Julie. But the service we received this weekend was not amazing and if it wasn't for my affiliation with Julie I would have paid more to buy it elsewhere. The staff didn't seem interested in helping me figure out the capabilities of a product when the information was at their fingertips. And then when they saw what they missed they didn't apologize or maybe they didn't even realize what they did. I find the staff are not rude or mean, but when I compare them to Mitch's staff, there is no comparison. For the price you pay for high end running gear, I expect better customer service.
Response From Fleet Feet Sports Bloomington
June 21, 2017
Thank you for your recent visit to our store and also for completing the Listen 360 survey about your visit. I must say I was very surprised to learn that you rated your experience in our store a 5/10. We keep all of our feedback on our website and If you take a moment to look at comments from other customers you will see that time and time again our customers have found our staff to be courteous, knowledgeable and helpful. I apologize that you did not have the same experience during your visit. I am out of town for work right now but I did reach out to Alli regarding your Garmin purchase. I was wondering if you could provide some additional comments or specific suggestions as to how we could have better met your needs from a service standpoint? Alli is very sorry that you left the store unsatisfied and we both want to ensure that other customers don’t have the same experience. I know we are unable to amend your last visit but I hope you will consider giving us another chance to make it right in the future. I truly appreciate your willingness to shop with us and my hope is that on your next visit you will rate us a 10/10.
June 18, 2017
Very helpful staff! They had me fitted and out with a new pair of shoes in 20 minutes! I will be back!
June 17, 2017
The service was prompt and the staff member who helped me was very knowledgeable of the products she showed me. She was extremely helpful and cheerful. She was very understanding of my issues about the problems my feet present.
June 17, 2017
Friendliness and knowing about shoes and sports.
June 14, 2017
Personal attention to customers and their needs and expertise offered.
June 13, 2017
The sales person was very knowledgeable and patient.
June 13, 2017
Knowledgeable and friendly service. Love being able to try my shoes before buying them!
June 12, 2017
When I went in the first time, it was busy and I was in a hurry. Still, the staff is friendly. I was taken care of pretty easily because I know exactly what I want and what size. The staff member ordered my shoes for me. I could have ordered them myself from Amazon, but I believe in buying local when it's possible. I picked the shoes up 3 days later. The employee who assisted me was very laid back. He was very easy to interact with. I noticed there were other staff members during both visits who were very attentive to other customers.
June 11, 2017
Very helpful!
June 11, 2017
I appreciated Kelly taking the extra time with me as a novice runner to make sure I had all my questions answered and was comfortable with my purchases.
June 8, 2017
Great customer support I feel like she really listened to my problems and I ended up with a great comfy shoe