Fleet Feet Sports Bloomington
1736 Reviews
Recent Reviews:
June 26, 2017
D.P.
My sales representative, Jacob, was very helpful and knowledgeable about the type of running shoe I came in to purchase. He asked and looked up on his computer what shoe I purchased last time and then made recommendations for new ones. He listened to what I liked and disliked about the shoes and adjusted. Very very happy with my new running shoes. I'll be back for another pair when these wear out.
June 26, 2017
A.L.
June 24, 2017
J.H.
June 23, 2017
L.M.
June 20, 2017
J.M.
June 18, 2017
A.D.
I made the purchase because I like Julie. But the service we received this weekend was not amazing and if it wasn't for my affiliation with Julie I would have paid more to buy it elsewhere. The staff didn't seem interested in helping me figure out the capabilities of a product when the information was at their fingertips. And then when they saw what they missed they didn't apologize or maybe they didn't even realize what they did. I find the staff are not rude or mean, but when I compare them to Mitch's staff, there is no comparison. For the price you pay for high end running gear, I expect better customer service.
Response From Fleet Feet Sports Bloomington
June 21, 2017
Thank you for your recent visit to our store and also for completing the Listen 360 survey about your visit.
I must say I was very surprised to learn that you rated your experience in our store a 5/10. We keep all of our feedback on our website and If you take a moment to look at comments from other customers you will see that time and time again our customers have found our staff to be courteous, knowledgeable and helpful. I apologize that you did not have the same experience during your visit.
I am out of town for work right now but I did reach out to Alli regarding your Garmin purchase. I was wondering if you could provide some additional comments or specific suggestions as to how we could have better met your needs from a service standpoint? Alli is very sorry that you left the store unsatisfied and we both want to ensure that other customers don’t have the same experience.
I know we are unable to amend your last visit but I hope you will consider giving us another chance to make it right in the future. I truly appreciate your willingness to shop with us and my hope is that on your next visit you will rate us a 10/10.June 18, 2017
B.S.
June 17, 2017
J.L.
June 13, 2017
M.C.
June 12, 2017
R.R.
When I went in the first time, it was busy and I was in a hurry. Still, the staff is friendly. I was taken care of pretty easily because I know exactly what I want and what size. The staff member ordered my shoes for me. I could have ordered them myself from Amazon, but I believe in buying local when it's possible.
I picked the shoes up 3 days later. The employee who assisted me was very laid back. He was very easy to interact with. I noticed there were other staff members during both visits who were very attentive to other customers.
June 11, 2017
M.S.