Response From Fleet Feet Sports Bloomington
June 21, 2017
Thank you for your recent visit to our store and also for completing the Listen 360 survey about your visit.
I must say I was very surprised to learn that you rated your experience in our store a 5/10. We keep all of our feedback on our website and If you take a moment to look at comments from other customers you will see that time and time again our customers have found our staff to be courteous, knowledgeable and helpful. I apologize that you did not have the same experience during your visit.
I am out of town for work right now but I did reach out to Alli regarding your Garmin purchase. I was wondering if you could provide some additional comments or specific suggestions as to how we could have better met your needs from a service standpoint? Alli is very sorry that you left the store unsatisfied and we both want to ensure that other customers don’t have the same experience.
I know we are unable to amend your last visit but I hope you will consider giving us another chance to make it right in the future. I truly appreciate your willingness to shop with us and my hope is that on your next visit you will rate us a 10/10.