Fleet Feet Facebook-24 Googleplus-24 Yelp-24

   17995 Reviews
330 Franklin Rd., Suite. 262.B
Brentwood, TN 37027
615.373.1123
Visit Website

Recent Reviews:


super intelligent/knowledgeable and friendly staff. I trust my feet to fleet feet!

Joe was AMAZING! He walked my teenage son through everything & explained it all so well. Since teenage boys don’t like to listen to moms, I was extremely grateful for Joe going the extra mile with my son.

Customer service

It's personalized.

The excellent service!

Force everybody to wear a masks to be able to shop in your store is very disappointing only spent about $100 dollars it would have been much more if I was able to go in a shop... if masks work and your are wearing one why do I have to wear one. The mask is protecting you is my choice if I want to wear one at all or not.
Response From Fleet Feet
October 26, 2020
Hi Consuelo, Thank you for shopping with Fleet Feet Nashville, and for your willingness to share feedback with us. At Fleet Feet we strive to provide the best customer experience and customer responses are essential to continuing to make that happen. The safety of both our employees and customers is very important to us. The requirement to wear a mask or face covering in our stores is not only our decision as a private business, but also mandated in Williamson County. We understand the personal decision not to wear a mask which is why we offer to fit customers outside, virtual shopping appointments, curbside pickup, or online shopping with free shipping. You of course have the right to shop wherever you feel most comfortable. If there's any way we can help in the future, we will do our best to accommodate. Thank you, Katie Nicholson Retail Experience Manager Fleet Feet Brentwood www.fleetfeetnashville.com P: 615.373.1123

Knowledgeable employees, particularly about running. Familiarity with the products. Very good at determining the appropriate solution for each customer’s needs. Willingness to find a solution for the unique requirements of each customer, including mailing shoes across town, if necessary!

I love my new shoes. Thank you for taking the time to get me in the perfect pair!

Excellent staff and customer service

Good Service!

This is the 2nd pair of shoes I have bought at FF. Ben did a great job listening to my issues with my current shoes (Hoka) and finding ways to make those shoes fit better (insoles) and fit me for a backup pair (New Balance). He was very knowledgeable and provided options in my budget. Due to long standing knee issues I will buy all of my sneakers at Fleet Feet Going fed since I feel they fit me with the best shoe for my needs.

Your 60 day guarantee and you excellent customer service.

FRANKLIN, TN
Attention to detail and friendly

I have plantar fasciitis and my feet are extremely difficult to fit. Not 100% but more successful with Fleet Feet recommendations.

That somone works with you one on one to find what you need personally in a shoe. The equipment to scan my feet was helpful to know they were taking the specifics of my feet into consideration when selecting shoes for me to try on.

Great service. Very knowledgeable. Good selection. The best...the return policy.

Very informative and knowledgeable about best shoe and insert. Patient and took the time to provide great service.

The foot scanner and the personalized evaluation by one of the associates. Never had anyone fit my shoes to me and make recommendations for my foot like that!

Your customer service is impeccable and the staff is extremely knowledgable. Having great high quality products certainly helps as well.

You should fully disclose the “Insert” upsell. $60? REALLY??
Response From Fleet Feet
October 21, 2020
Hi Bryan, Thank you for shopping with Fleet Feet Nashville, and for your willingness to share feedback with us. At Fleet Feet we strive to provide the best customer experience and customer responses are essential to continuing to make that happen. Your comment on the pricing of inserts is very reasonable. The inserts we carry in our stores offer a premium level of support and cushion and tend to be priced higher than other over the counter options. Most Superfeet inserts will out-live a pair of running shoes using a general rule of 300-350 miles for a pair of shoes, and 500-700 miles for the inserts. The Pain Relief inserts you purchased work great in many types of shoes too (dress shoes, boots, etc.) since they are lower profile than others. If you have any further feedback or questions, feel free to call me during store hours at 615-373-1123. I will be in Thursday-Saturday this week. We look forward to serving you again in the future and appreciate your feedback. Thank you! See you again soon! Katie Nicholson Retail Experience Manager Fleet Feet Brentwood www.fleetfeetnashville.com P: 615.373.1123