Response From Fleet Feet
January 20, 2020
First of all, thank you for shopping at Fleet Feet this weekend. We always appreciate our customers' willingness to shop local!
Second, I'm very sorry for your wait to try on the shoes we had transferred for you. Ideally, picking up a transfer like you did takes no more than a couple of minutes. Thank you for providing us with this feedback. This is definitely an issue that we can address in training to help customers move through the store as efficiently as possible and spend as little time waiting as possible.
Again, I apologize for your wait and ask that you please let us know if you have any further feedback. Honest conversation allows us to refine our processes to enhance the customer experience in our store. Thanks again and have a great week!
Joe Alexander | Retail Experience Manager
Fleet Feet Nashville | 330 Franklin Road
Suite 262b, Brentwood, TN 37027
615-373-1123 | www.fleetfeetnashville.com