I like the fact that the store has nearly everything that a runner might need. I also appreciate the way sales associates aren't pushy but are attentive and very knowledgeable about our sport, including training methods.
I thought you would stand behind the products you sell. I bought a pair of New Balance shoes for my son in March 2017, and they didn't last 6 months before tearing out the side. He is not a runner. Just a kid who enjoys some basketball at the Y. Those shoes should last more than 6 months. But when he brought the shoes back in to see what you might be able to do, it turned out you wouldn't do anything. That was disappointing.
Now he's going to try to take it up with New Balance directly.
Great products and great service by the guy who took care of me! My physical therapist recommended me to Fleet Feet to address my femoral acetabular impingement and the brooks dyad have been key for my treatment!
From start to finish the service was so detailed and incredibly thorough. I loved the quality of products that in one day have already made drastic improvements in the pain I have been experiencing for weeks. I appreciate how everything was explained thoroughly and nothing was pushed to make a sale.