The service and selection in the Carrboro franchise were great. I really appreciated the extra attention I was given. The other employees who were not directly selling to me were aloof, dismissive, and on the border of rude.
I understand that the business is a franchise and that the Carrboro location has little to do with other locations. However, when I lived near Winston, I repeatedly tried to use the FF there. The selection and service were terrible. I don’t know if other franchise owners can leverage any influence on other owners, but it needs to happen. Service and knowledge really should be as consistent as possible throughout to secure high customer recommendations.
Fleet Feet takes the time and energy to make sure that I have the right gear for my needs. The staff is knowledgeable, attentive, and always treat me as an individual. Those are some of the reasons I’ve been loyal Fleet Feet customer for nearly ten years!