Response From Fleet Feet
August 13, 2018
My name is Frank, I am the owner of Fleet Feert. Thank you for your recent visit to our store and for the time you took to give us candid feedback on your experience. Based on your 1/10 rating and comments we clearly fell short of both your and my expectations for customer service. While we do strongly believe a quality sock and insole are the best compliments to any great shoe fit, we believe that our job is to educate every customer on the benefits on shoes, socks, insoles and all other products we offer if we think there is a benefit to be had based on what the customer says. Then, after educating on the benefits we allow the customer to decide freely on what, if anything, to purchase, we never intend to "sell" or push products on anybody, that is simply not our style. Since this what what you received from your experience, I am truly sorry. I have already spoken with the associate who served you. They are embarrassed about the experience but will use it as a learn opportunity to ensure it will never happen again. As the owner of a small local business there is little I won't do for my customers. If there is anything I can personally do to help make your last experience with us better, of give us another shot, please let me know. It would be my honor to serve you in the way you deserve and in the way our customers are used to.
Thank you again for the growth opportunity,