Ultimately, I had to decide which combo felt best. After quite a few pairs of shoes and insert fittings, Christine's patience and kindness produced less than excruciating foot pain. A step in the right direction. Pun intended. Thank you!
Kevan was very polite, helpful, knowledgeable and kind! I'm not use to being "catered to" like that and it was a wonderful experience! I felt like a VIP, like I was his highest priority! I have never experienced a shoe shopping experience like that before! I am hard to fit because of multiple physical problems and he just kept bringing out shoe after endless shoe until we found the ones that worked (actually the TWO that worked!)! I am on a fixed income, so that made it difficult, but honestly, I'm glad I did. Kevan made me feel safe with the return policy and I loved that I got a free organic chapstick and pen! It may sound trivial, but it was a nice "cherry on top", so to speak. I've decided that even if I have to save up for a year to get one pair, I'll do it! This was by far and away the BEST shopping experience I've ever had and the most attentive customer service! So as not to leave this unsaid, the rest of the staff worked in unison to help each other and each person was polite and smiling! Thank you!
I always leave Fleet Feet in Des Moines feeling like a valued customer and member of the running community! Coming from someone who hasn't always felt like a runner, this is a big deal. The staff at the store are always incredibly attentive and provide personalized service without being forceful about any of their products. Not only is this store fully equipped with high quality gear for an active lifestyle, they also promote healthy lifestyles and community building by always inviting customers to join in on the store's events. I can never recommend this store enough to my friends and family!