They talked to me and found out what I did and what I expected from my shoes. . She questioned me about what my foot Doctor wanted in a shoe for me (I have custom orthotic insoles). I was then matched with two different pairs of shoes that matched what the Dr wanted and the style I wanted. The shoes feel great and I have less pain in my feat. If you are looking to buy shoes go to Appleton Fleet Feet for the best customer service and best products.