Good selection of everything I've ever come in for---from shoes, inserts, socks, and shirts to lights and other safety/visibility items.
Friendly, knowledgeable staff who guided me in selecting items which met my functional requirements and fit me properly.
Good followup with customers, including the use of this survey.
Products are great. Made well. The service in the store is excellent. I have brought my mom and sister to buy shoes. It's nice to find a company that actually cares about what they sell and the customers.