The sale associates really listen to you and provide honest assessments. They explain why they are recommending specific shoes and the pros and cons of each. Most importantly, You can trust the associates because they do not try to upsell, nor tell you what you want to hear. I have found that I can sometimess find a similar shoe for $10 or maybe $20 less at a different store/online, but the associates are clueless. I am a bargain shopper and have found that Fleet Feet has never steered me wrong. They offer true quality and it’s worth every penny.
This is the only place I go for shoes. They are the most knowledgeable and friendly place I have ever shopped. The sales team helped me try on 15 different pairs of shoes to find the perfect fit. Love this team!
Kevin (at the Kentlands store) was super helpful, and never made me feel rushed when I insisted on trying on at least 10 different shoes. I would definitely recommend others check out that store if they need help finding the best shoe for their training needs.
Your Customer Services are spot on... Hannah, She is so up beat, eager to help and knowledgeable. Really she just wants to help you in any way. such a pleasure to to come into your store. And by the way, I love my new running shoes that she recommended.
The individualized fitting and great amount of options! Fleet feet employees are super knowledgeable about the different styles and always help find the best fit for me! I have no idea how to choose shoes but I can tell them my goals, running style and previous injuries and they always provide the perfect pair!
Excellent customer service. I value how you educate your customers. The shoes I have purchased- 3 pairs so far- are wonderful quality and very comfortable. I wish Karhu made an all red shoe. My doctor sent me to your store because I had heel spurs. Very painful! However, when I wear my Karhu shoes I can walk or be on my feet a long time.