I enjoy the attention to detail, the quality of interactions between the employees and customers, the quantity of knowledge among the associates, and the ease of purchase whether it's one's first time or they are a regular.
I know when I come into Fleet Feet that I will find the shoe that will fit my foot right for the type of activity I am doing. Hailey was terrific at finding me the right walking shoe that fit well and was supportive and comfortable.
About 12 years ago, I had been running in Nike Pegasus for years but thought it was time for a change. I was fitted for new running shoes and bought the recommended pair. However, after a few weeks of running, one of my knees began to hurt. I brought the shoes back and planned to simply buy a pair of Pegasus. Instead, the store took back the used, more expensive shoes and gave me a credit and a new pair of Pegasus. That made me a customer for life.