I noticed every customer was treated with respect. Staff was very knowledgeable, respectful and helpful. Gretchen listened to all my concerns. For the first time in years, I feel like I have a pair of shoes that will fit and be comfortable. I'm grateful for the 60-day return/exchange.
The FF staff are welcoming and knowledgeable. They always answer my questions with personal experiences and knowledge about the products they sell. I often learn new things about marathoning from the FF staff.
My sales person was very helpful to me with my ankle problem. Together we found the perfect shoes but they weren't in stock. She ordered them for me to be delivered within a week. I was very happy with her help. Very polite and friendly, too.
I walked in, was instantly greeted and asked how they could help. The sales associated listen to my concerns about my feet and difficulties running because of shin and knee pain. She took a look at my feet, observed how I walked, and then measured each of my feet. Based on these things she narrowed it down to three pairs of shoes that would suit my feet. As soon as I put each of the three pairs of shoes on, I could instantly tell the difference between the shoes she picked out and the shoes I had previously owned. I am currently wearing my new shoes and love them!! Thank you!