I went into the store to order shoes on Monday. I paid for the shoes and was told they'd be delivered on Thursday, at which time I'd be notified by phone to come pick them up. I called today on Friday, since I didn't receive a call, and it turns out I was given the wrong information. It appears I'll now be receiving them next Tues or Wed because they haven't even been ordered yet. Would've been much easier and quicker if I ordered them myself.
Alejandro was fantastic. He took the time to really listen to what I was looking for and how the different shoes felt as I walked around the store. So far, these new shoes are working out perfectly. He was extremely knowledgeable and made the effort to explain his thought process and decision making.