I liked your new computerized foot measurement system - sweet. I generally also like your sales associates (there have been exceptions but 80% are great, as the associate and front desk clerk who helped me yesterday were).
The full-service customer service experience is why I patronize Fleet Feet.
One of the only stores in the area that carry a wide selection of wide width shoes "4E". It's hard to guess what's going to fit while shopping online, so it's nice to be able to try on multiple shoes in the store and have experienced staff to help out.
We have shopped at Fleet feet in Davis for years. On our most recent visit the salesperson seemed more interested in upselling us rather than helping us. This was a new feeling when shopping at Fleet Feet My son has been using the same trainers and spikes for a few years now but rather than just bringing what he requested in the appropriate sizes he brought out another trainer that was more expensive and also tried to convince my son that he needed a par of mid distance spikes that were twice as expensive as the distance spikes he prefers and did not have adequate padding in the heel for running a mile and a two mile race in one afternoon.
I personally have been getting my running shoes from you guys for years. I brought my dad in this past Sunday because he has been complaining about his feet hurting when he walks. He had a stroke and it's very important that he gets his exercise in, even if it's walking around his neighborhood. Jackie helped him and she was amazing 😉. My dad was so happy with his new adidas and insoles when we left the store he wanted to walk around midtown before getting in the car to take him home. Thanks for another amazing experience ❤️
Kale, demonstrated a clear understanding of my needs in regard to high arch, and arthritic knee.
He carefully picked out several shoes based on what I told him and what he determined from my walk and from what the results were from the electronic analysis. He was friendly, professional, and based on our interactions, I feel confident that my new shoes are going to help with the healing process of my knee.
I love the variety and selection of shoes available in your store. The staff is very knowledgeable on the different brands. And why I keep coming back is the technology in place to determine your gait and feet analysis