Staff is always willing to help find the best shoe fit for me.
However, I was just told about the new rewards program and am kind of disappointed that you have to buy merchandise regularly priced in order to get a reward point. Maybe this is how the other program worked, but I thought all merchandise purchased, regardless if it was on sale or full price, you earned points.
Services are always great. The staff is knowledgeable and extremely helpful. I've never had a bad experience in your store and will continue to recommend everyone I know. They are always so kind and understanding.
I believe the person who helped me was Melody (so sorry if that’s wrong)! She was AMAZING. I walked in to buy my first pair of good running shoes for a half coming up and she not only helped me find an amazing pair, but gave me so many tips on how to be successful during my first half marathon. She didn’t try to upsell or over sell me on things (even though I got everything she suggested) which I truly appreciate. She also engaged with my mom who was with me and did everything in a timely manner. She is great!
I loved how dedicated they are to finding the shoe that works for you! I was in the store for about 2 hours trying out shoes and then insoles. The lady who helped me, I think her name was Lisa?, was so patient, going back and forth between shoes and sizes and watched me jog. She really wanted to make sure I found the right shoe for me!
I’m very appreciative of the time and attention that the staff gives to each customer. I have been shopping at Fleet Feet for many decades, although I’m not a runner I put on miles everyday walking. The shoes that I purchased at Fleet feet have always been a good investment.