I really liked my first visit a couple of years ago. The staff sized me, asked me what pains I was having, and had me try on several types of shoes that would help me. They watched my walk, watched my jog, and helped picked out the best fit for me. She even put on the shoe and laced it up for me. I felt like I was getting a professional fitting for running shoes and left confident in my purchase.
This last visit... I left feeling rushed and unsure of my purchase. I was only asked my shoe size before the staff went in search of shoes. She pulled them out of the box but left me to do the rest. Which is fine, but if I wanted to be left to myself to try them on I could have gone to any Nike outlet. I was in search of expertise and knowledge and was let down. I did try on a pair of Brooks that I did love. I asked if their was a different color and she said it’d be several weeks to get them. No options. Just that it’d take forever to get them... Before I could even get my socks off she had taken the shoes to the register and was waiting for me to checkout.
If the store was packed with people, I could have understood rushing along, but I was the only person there. I left my score a 9 hoping this was just a one time occurrence with one staff having a rough day. I’ll go back when I wear these shoes down and hope I have another visit like the first time. If not, I’ll probably just go to the one in Fort Myers.
Amazing staff from my first call in when I requested pix of New Balance inventory to be texted to me to the patient and extremely knowledgeable service. As a woman, it was so nice to be in the company of women, giving advice and patiently allowing me to try on what felt like 50 pairs of kicks until I got to where I needed to be. Thanks so much, I'm loving the sneakers!
Fleet Feet has the best products and most knowledgeable team members who offer great advice in a friendly way. Their prices are competitive and sales prices are really attractive.
I'm not a big runner, and often feel intimidated in stores with a super athletic clientele, but Fleet Feet makes all feel welcome and important, and the team offers excellent suggestions on products and more. I highly recommend this store.
I purchased a pair of ON running shoes from Kelly this week. I have to say this is the very best shoe experience I have ever had! She was so knowledgeable, kind and patient with me. I have several issues with my feet and she was just the best. I have already recommended Fleet feet and Kelly to several friends and will continue to do so. I have high hopes for my new shoes!