One of the shoe's and insole that was recommended seemed to match and fit very well. The biggest concern I had at the time, was knee pain that had persisted for many years. I had not run for nearly 9 years due to this issue. Since stopping running nearly 9 years ago, I still wanted to be active outside, thus I took up bicycling! And biking has been a wonderful activity in which I really enjoy, but somehow, I still missed running, so I wanted to try it again. So, that's how ended up at Fleet Feet on Capitol Hill, the neighborhood running outlet. The man, (I"m really sorry that I can't remember his name), was so knowledgeable and helpful, so he was a big plus to be able to decide on the proper shoe. I ran in the new shoes and insole a couple of days later and it's incredible, there isn't any knee pain! It is certainly a mystery, though one that will not be challenged.
Everyone is always great.. I would choose to come in over ordering online for this reason any day. The two in the store were knowledgeable, helpful, super patient as I tried on a ton of shoes while asking a lot of questions and just generally fun to talk to. I moved away from Seattle 5 years ago but used to do run clubs at this fleet feet and always make a point to swing by the store when I’m visiting and nearby! Thanks guys. P.S. new shoes are great!
I love that I can have meaningful conversations with the staff and get expert advice on products that work; tested out by staff and/or other customers that provided real feedback on performance. I don't live anywhere near the shop but it's worth the trip!
This was a magical shoe purchasing experience to say the very least. I really appreciated the one on one discussion about exactly what I was looking for in a shoe, weekly mileage, and current brands I run in. The technology behind the 3D scan was eye opening to see my feet and confirm that I do indeed have rather flat ones.
I recently went with my boyfriend to different shoe store and his sales associate did not ask anywhere near the same amount/quality of questions I was asked.
Overall, I highly recommend fleet feet and will continue to return for shoes, advice, and an excellent shopping experience.
Appreciated the thoughtful and thorough customer service I received when shopping for my first pair of new running shoes in a long time. The woman who helped me was kind, knowledgeable, and attentive. It felt like she was truly invested in getting me in the right pair of kicks. Awesome job, Fleet Feet!
This was my first visit. I am a total online shopper. 99% of my purchases are made online. But, I was walking by the store and decided to stop in. I was hesitant to visit Fleet Feet because I am no longer a runner and the store seems to be focused only on running. I was greeted, immediately, by Dan Auld, who proceeded to find not only the correct shoe for me, but, the most comfortable shoe that I have worn in the past 20 years. He was very helpful, very personable and very professional. Overall, my visit there was a huge success. Further, after wearing ASICS for 20 years and suffering as the quality of the design deteriorated, I am now a happy new owner of a pair of BROOKS. I will be returning for a 2nd pair. Thank you, Dan!!
Dan was amazing! Listened to my concerns with my current shoes and talked me through my options. Even offered advice for training for my first marathon. Will definitely be back, hopefully for group runs too!