You keep the products I purchased last time on file for easy purchasing of new items. Also, the staff seems like they are runners as well, so they can provide good insight on gear. Lastly, prices seem reasonable.
The sales associates are very knowledgeable. They ask what your needs are, watch you walk if your purchasing shoes, discuss your habits, goals, etc. and I always walk out of there with a perfect pair of shoes!
Lots of people to help buy shoes so you are not waiting. Sarah was able to stay with just me while we tried on shoes and insoles. Also, the staff seemed quite knowledgable about the shoes and common running problems
Very personal, no hurry, friendly knowledgeable staff, owner operated. My wife really needed a more medically appropriate pair of shoes. I was impressed with the service she was offered so I also purchased a pair of shoe.