I like the attention the associates give you immediately as you enter the store. They are very educated about the brands, fitting, experiences and have always given me a good recommendation and fit. Love the return policy as well who can beat a run trial?!
Coaches are committed and involved 1000%, I really like the new under armor clothing, and I appreciate that items go on sale regularly. So like the rapid turnover of new shoes although it can be confusing to some. It helps that the coaches run in all of them and know the products.
The sales person at the time of my purchase was not very friendly. I spoke to a friend about her recent experience and she said the same thing. It's not that she was not helpful, but not the kind of customer service I would expect when you are purchasing $150 running shoes (and I bought two pairs).
I loved the whole experience and appreciated the knowledgeable staff. I learned a whole lot on top of getting a great pair of shoes that have been great for walking!!! I will be buying all of my walking shoes from here.