I really like leaving my vehicle here because it is so convenient. I stress over the airport situation and this takes the stress away. I believe that you need more shuttles because the “Parking Spot” picked up 3 times before your one came to pickup. Other than that, I will still park here and feel stress free.
You delivered EVERYTHING you said you would do. Your bus drivers are polite and helpful. Your system of texting both in and out of the lot worked perfectly. Our vehicle was waiting for us when we got to BNA on a late evening flight.
Thank You
Mike Gengler
The parking fare is super reasonable and the shuttle is timely.
One thing I would recommend is better directions where to meet the shuttle at the Nashville Airport. You specify Garage 2 but there is no indication on the garage itself that it is Garage 2 and I'm not the only one that was asking where to go. Several other people were, as well.
Other than that, this service is super convenient and easiy to use!
One other note; on the morning of 6/12 there was a customer looking for help because the battery in her car died. The customer asked if we had jumper cables and the woman working at Fly Away was quite rude and interrupted the customer and said she would handle it when she had a minute. The customer was clearly distressed and I assume she just wanted to get home and was treated poorly by the Fly Away staff person. We have had nothing but good experiences with your drivers so it was a bit surprising.
It's easy to park and ride to the airport however do to the changes at Nashville Airport it is super crowded and not easy to find the shuttle when returning.
The check in process was very fast. Was loaded on the bus and off to the airport within 10 minutes. Airport pickup would have been better if they had the correct instructions on the ticket. Now that I know the procedure, I will probably use again.
The staff was wonderful! Absolutely a pleasure doing business with your staff. I will definitely use Fly Away from now on- especially getting to talk to the drivers. They were great!
Customer service was fantastic. We were delivered quickly and our driver was very helpful.
Upon return we were picked up promptly and the driver was very polite and friendly. Our cars were ready when we arrived at the lot.