I had a problem last year with an orthotic which needed to be re covered after having it for over 4 years. It was done the second time with a cover which did not last at all. I had to repay to have it done yet again. The owner Barry was not there at the time. When he found out that I had to pay for the correction he later gave me store credit plus the tax I had paid. When I used the store credit many months later, he gave me a further discount and made sure I was happy with the product.