Christian was extremely helpful -- he adapted my insoles as a part of my shoe purchase.
The other Indian salesman who served me on another day appeared to push me towards a certain pr of shoes that he thought was best for my foot, but which I did not care for. He brought me some shoes & sizes, none of which fit and I wanted another size. Then when a young female student came in after me, he basically dropped me and did not pay any attention to me for about 20 minutes. I felt like i was there first and he should have finished serving me first. I got the impression that he did not like my shoe choice. They were busy chatting about school and such. I eventually asked the other salesman to get me another size in the shoe I wanted, after he finished dealing with someone who needed orthotics.
I understand that you all give really personal service, but I had to wait a long time for him to just bring one more size. If he could have noticed that I was waiting (I made it obvious), he could have looked after both of us. In any case, he should serve the customer who arrived first, and not the young pretty student.
Christian spent a long time trying to figure out my needs and the potential solutions. The solution I chose allowed me to wear shoes I have not been able to wear for years without the pain I would have otherwise gotten. I can now choose a much broader variety of footwear and not have back problems.
Friendly customer service. Needs to wait a while even though with an appointment. the orthotics fit pretty well, and the slippers are so comfy and worth to pay a little more. My foot pain is lessen after wearing their products. So far I satisfied with foot solution.
There is a wide range of styles and they don't all "look sensible" !
You guys know your feet and products so well and you are experts at getting out of me what is most important to me, where the shoe feels good and where it doesn't. You are also very good at making quick adaptations to customize the shoes to my feet.
Unless the store is really busy I always feel as if I have a lot of thoughtful, personal attention.Therefore I try to come in on off-peak times.
Superb, knowledgable service ... I always walk out in shoes that are supportive, comfortable, and fashionable. I always come to your store first when I need shoes; if I cannot find great fitting shoes in your store, they likely do not exist.
Your very personal and committed customer service. I would like to remark thou, a fairly new employee does not conform to the excellent customer service the owners have. This person has a wooden personality and does not seem able to communicate effective customer service. Merely bringing shoe after shoes, just to make a sale. Perhaps there is a problem with language, I am not sure but have had several unfavourable experiences with this employee.
I have never had this experience with any of the owners and have always had very positive customer service