Customer care is prioritized over profit. In my case, after looking at my feet and my walk, they refused to build an orthotic for me until I had seen a foot doctor to first assess if I needed a brace, or even surgery, instead of an orthotic insert. The doctor determined that neither surgery or a brace was needed, but recommended a custom made orthotic, which Foot Solutions developed for me with much attention to my individual needs.
I like the service and professionalism of the people here. Joe spent a lot of time talking to me about my foot situation and showed me what my finished product would look like. I received my custom orthotics in a timely manner with explanations of how to break them in and what might be needed if I didn't feel they were exactly right. I'm very pleased with them and happy to deal with professional, honest people. I was referred by a friend who had gotten help here, and I, too, would refer friends of mine.
I like the professionalism and friendliness of the staff I receive when I go there to purchase a pair of shoes. I know they will help me choose the best shoe for my foot problems and the correct fit. I can't get that kind of service at any other shoe store in town.