I had no issues whatsoever. I was ready to buy. They were very accommodating answered all my questions and it’s going to be delivered tomorrow. I was hoping for an easy experience and that’s exactly what I got.
We took our travel trailer to General RV in Ft Myers after the main AC unit wasn't cooling. They diagnosed the problem and replace an entire air conditioner with the newest Gen2 unit under warranty. Lance in service was particularly helpful and kept us informed throughout the process and was mindful of the fact that we had plans on using our travel trailer in the near future.
Very kind, explained everything to a tee. All the staff was very helpful and friendly. Not a bad thing to say. I purchased our first trailer ever and enjoyed the experience. I would buy from them again and again.
The kindness of everyone, providing comfort through the business. The professionalism and warm sharing of each one experience enlightened and gave us security with our decision to be part of the General RV family.
We are grateful for choosing to complete our business with you.
Thank you.
The fact that our sales person, Robert Ouellette, was able to get us through the confussion of reviewing available units and dealing with not having the unit desired on site but having one transferred to your location for our review and eventual purchase.
Everyone!! Sales staff Talon, Olga, Naomi, Maria, David, and everyone else were super helpful and went beyond the call of duty!
Service- Pete, Gerald, Lance, Charles, the tech supervisor who I can’t recall his name, and everyone bent over backwards to make sure my unit was road worthy and safe!!
Service advisor Gage provided excellent customer service. My RV was fixed in a timely manner and would highly recommend General RV for any service related issues.