We enjoyed our experience with Fraserway RV because of the care we received from beginning to end. Each person we spoke with were kind, knowledgeable and were genuinely interested in making sure our experience was a good one. We had a myriad of questions being newbies and not one person made us feel like we were asking silly questions. From Angie our saleswoman, Johnny the GM, Shannon for financing, Steve for the delivery and Susan for some of delivery as well, Mark in parts, Aubrey the sales manager - everyone went above and beyond during the whole transaction. We would not hesitate to recommend Fraserway RV to anyone in the market for an RV. You won’t regret it. Thanks all. We appreciate you.
We feel that we got a good deal on the purchase of our RV.
Angie was very friendly, professional, knowledgeable and easy to get along with.
Steve did an excellent job with the delivery presentation, making sure that everything in the RV was working properly, and explaining each of the items to us clearly.
I actually never met the sales person myself but when we came to view a unit Aubrey was very great and gave us time to just be in it and talk.
Also I stopped and picked up the extra chairs for the unit and the sales people were amazing! Packed them out, loaded them in my SUV. So helpful!
Shannon was great to deal with!
[FIRST NAME REMOVED] really liked Brandon and dealing with him. Thought he was fair and straight forward
We have already sent a few friends your way.
We are still waiting for service however on the items that came substandard to be fixed. Hopefully soon.
I called on Wednesday with some concerns about our fifth wheel. I expected the response to bring it in, in a few weeks. However I was very impressed when they scheduled me in the next day. We were going to be going to Jasper the following Tuesday so they assured me it would be all done on Saturday. And it was!
I asked for some additional service to be done which was all completed. They made us feel as though our fifth wheel was a priority.
We are very happy with the friendliness, the “we can do that” attitude, and quality repairs and service.
The shopping process and purchase of our new trailer was excellent, Everyone from the receptionist when we first walked in, to our sales rep Mike, Sales manager Aubrey and our delivery tech Steve were professional and easy to deal with. I wanted to take delivery of our new trailer the same day and everyone made it happen. Thank You so much for the excellent experience. More than happy to recommend friends or family looking to buy a RV to shop at your dealership.
the sales people and also the managers wore very helpful and did care that we got the best serves with the sale of the unit and that we wore satisfied with the sale Thanks again for selling us the Rockwood ultra light trailer
the Cornelsen's
The service was for a Forest River recall and the fix was very quick and I didn't even have to drop the trailer.
The Tech was engaging and friendly and had me out in a jiffy.
All the staff were friendly and knowledgeable. They walso were not pushy which I really appreciated and they let us take our time looking around and deciding what was the right fit for us.
The sales rep (Steven Wong) was extremly patient, knowledgeable and got back to us very quickly when we had any questions. Steven Wong was probably the best salesman I have ever had the experience of dealing with. The orientation session was very well done
We had an electrical gremlin in our new to us motorhome and they were able to take us in on short notice, diagnose and repair the issue quickly. And the coffee was free!