We have enjoyed the experience with Fraserway, everything from the initial experience with your sales team to the helpful staff at your service desk it has made being a first time buyer far less stressful and we are looking forward to our trip across Canada. Thank you for all of your help.
The service person, Nicole I believe, was very helpful and kept us informed with progress on the work being done. Thank you for being so helpful and quick.
Nicole was very friendly and helpful. She also explained the repairs that were identified very well and provided options and pricing that made sense. Definitely not the experience that I had with my former car dealer. They could learn a lot from Nicole about what customer service is.
Nicole and the rest of the FraserWay RV Airdrie team are simply the best. Every issue I have experienced with the pre-owned Class C motorhome I purchased from them last year has been resolved promptly and professionally. I expect to be using them to keep my RV in tip top shape for many years to come.
It was very pleasant chatting with the staff.
Everyone was knowledgeable! and
all my questions were answered to my satisfaction.
When it comes to renting or buying a camper,
I can really recommend Fraserway in Airdrie.
AFG
My camper has been very excellently serviced twice at Fraserway in Airdrie. The technicians do a great job, are very thorough, and stand by their work. The new seal tech machine caught a number of tiny leaks (undetectable to the eye) that were addressed and the manufacturer paid for all of these repairs even though the unit warranty had passed. This was due to the clear photos taken by Nicole at the front desk and her request to have this covered by the manufacturer. This is above and beyond quality customer service and demonstrates the level of care and concern on the part of the service team. I highly recommend them, and I now plan to take my camper in yearly for inspections and repairs. Now I can have total confidence in my unit knowing that if anything needs addressing, there is a place to go. This looks like a great way to protect my investment! I can't thank everyone enough!
Great sales staff no pressure sales very knowledgeable, love the walk through process to educate you on where and how things work, and the finance team was great to answer all questions even when randomly sent via text