Vince was great to deal with, he was very helpful and we felt he made sure we understood the features of the camper.
Thanks for the great service,
Billy and Cathy Gallant
Our refrigerator broke down on a sunday and during our scheduled MVI on Tuesday of that week it was diagnosed and repaired exactly 7 days later. The service and parts staff were fantastic to work with!
-Melissa was very easy to talk to.
-I was able to drop off my rv the day before my appt
-I was able to pick up my rv a few days later when it was convenient for our schedule.
- When I picked it up I needed the forklift to raise my camper in order to hook it on my truck and the process was quick and easy
- Costs were reasonable
The service team did everything they could to get us back on the road again. Can not thank them enough for all they did. Jackie was incredible and kept us informed as we waited for a part to arrive. The entire LTV team supported us - wonderful experience.
It was a smooth experience from first seeing the trailer online to seeing the trailer in person. Purchasing it was quick and easy. Thank you Codey for your help and direction throughout the process.
We requested assistance for a warranty issue with our new 2025 LTV Wonder TB. The LTV Warranty assistant provided details of Fraserway RV in Bedford, NB.
Upon contacting them, the Service Manager immediately agreed to our request to book us for the warranty repair, when the part arrived from Winkler, MAN.
The part was replaced by the Service Tech on the date and time as scheduled, who also spoke with us explaining some unknown details we weren’t aware of. The Service Manager and service assistant updated us during the time period of the repair.
They also assisted us with a ride in their shuttle van to a some blocks away, while we waited.
We were very happy and satisfied with the booking, service and assistance as we were able to continue with our once in a lifetime trip, across Canada.
Good work Bedford Fraserway RV staff!
Regards
Don & Lori
Kelowna, B.C
Cody and Brian are the absolute Best Sales people to work with. They understand our concerns and work with us to make everything right. I would recommend them anyone looking to buy a Trailer. However the Lady in the serviced department is not very nice!!!!! she does not return calls and when confronted , all as she did was throw her fellow co-workers under the bus... which Brian took care of the matter .
Overall we are happy with our Serve from Cody and Brian
Diana
We had tried two other repair people neither followed through on appointments. Even though our trailer was not purchased through Fraserway their team were responsive and professional, work was completed and we are very satisfied.
Would definitely recommend.
Staff was very friendly and accommodating . Service department was outstanding. Completed the requested services in a timely manner and kept me informed throughout the process . Technician ( Richard) went out of his way to explain various functions with my trailer that I was unaware of.
The service manager, Jackie, was responsive, accommodating and a wealth of knowledge. The shop fit us into a very busy schedule and got us back on the road in a timely manner. We are truly appreciative of Fraserway and EEE (for sending the sensors). Thank you