We requested assistance for a warranty issue with our new 2025 LTV Wonder TB. The LTV Warranty assistant provided details of Fraserway RV in Bedford, NB.
Upon contacting them, the Service Manager immediately agreed to our request to book us for the warranty repair, when the part arrived from Winkler, MAN.
The part was replaced by the Service Tech on the date and time as scheduled, who also spoke with us explaining some unknown details we weren’t aware of. The Service Manager and service assistant updated us during the time period of the repair.
They also assisted us with a ride in their shuttle van to a some blocks away, while we waited.
We were very happy and satisfied with the booking, service and assistance as we were able to continue with our once in a lifetime trip, across Canada.
Good work Bedford Fraserway RV staff!
Regards
Don & Lori
Kelowna, B.C
Cody and Brian are the absolute Best Sales people to work with. They understand our concerns and work with us to make everything right. I would recommend them anyone looking to buy a Trailer. However the Lady in the serviced department is not very nice!!!!! she does not return calls and when confronted , all as she did was throw her fellow co-workers under the bus... which Brian took care of the matter .
Overall we are happy with our Serve from Cody and Brian
Diana
We had tried two other repair people neither followed through on appointments. Even though our trailer was not purchased through Fraserway their team were responsive and professional, work was completed and we are very satisfied.
Would definitely recommend.
Staff was very friendly and accommodating . Service department was outstanding. Completed the requested services in a timely manner and kept me informed throughout the process . Technician ( Richard) went out of his way to explain various functions with my trailer that I was unaware of.
The service manager, Jackie, was responsive, accommodating and a wealth of knowledge. The shop fit us into a very busy schedule and got us back on the road in a timely manner. We are truly appreciative of Fraserway and EEE (for sending the sensors). Thank you
Found the staff super friendly, very accommodating and informative with the RV we were buying. They helped us at every opportunity to make our purchase and enjoyment of our new RV to be a great experience. From our sales contact Vincent to to the branch manager Brian we were delighted with the whole team.
Vince was great. He spent time with us as this was our first time purchasing a trailer. He went over all the details with us and was great to work with. Also Shannon in finance was a pleasure ti work with.
The service dept was more than accommodating for us. We had issues and could not pick up the camper on time. They went out of their way to ensure we were able to pick it up on our schedule
Very relaxed and not pushy sales reps. I explained what I wanted and got a Travel Trailer that fit both budget and family needs exactly. Codey my sales agent was great, knowledgeable and we built great rapport off the start. They also gave me a fair trade on our other unit. I am very happy with the whole buying experience and recommend Fraserway RV Bedford to anyone in the RV market.
I was very pleased with the very pleasant gal that was at the service desk (sorry I don’t remember her name)help when dropping of my trailer for storage for 5 days. The fellow that helped me while I hooked up my trailer was also a pleasure to deal with. Thank you for the great experience. Unfortunately I am from Alberta but I’ve definitely mentioned the service I received during my camping experience in Nova Scotia
Thank you