Staff were very responsive to our queries and Connor followed through on everything we requested in a thorough and timely manner.
I would recommend Fraserway Kamloops to anyone looking to buy an RV, travel trailer or vehicle.
Francois was really good to me and helped iron out some issues I experienced in the weeks that followed after picking up my trailer. I trust that I can call him or Connor and they will follow up in a good way.
I had a great experience working with these guys .. start to finish they totally looked after me .. even after the deal was made and I drove off I had noticed something that was missed and the manager said without hesitation get it and send me the bill. Highly recommend Kamloops branch of Fraserway RV . Thanks . Carey Coukell
I had concerns and received a phone call from the GM who listened, was responsive, and took steps to ameliorate my concerns. I felt it was handled very professionally.
First of all we know your Kamloops division did not have a manager so the two that were filling in were great and your finance guy from Kelowna was awesome as well. The walk through person I would give a pass to but on the lower end. On pick up a week later it was like we were aliens nothing was ready and they knew we were coming. They never had the plates on which they said they would do but I did it. No one around to help me back in to hook up. Good thing I’ve done this several times before ( good thing I wasn’t a new be ) and with the new lippit leveling jack your people need to know more about the system because you can manually lift the jacks in an emergency situation. Your facility at Kamloops should be able to do all applications at anytime of the year ( temporary restraints on paint protection products)
The service l received from the team was excellent. The identity item during the walk through were quite rectified and the team was very easy to work with. I would recommend them to anyone looking to purchase a RV