Five days after taking delivery I'm thrilled with my Adventurer 19RD and feeling very much at home in it already!
All the team were very friendly and reassuring. David Cadena immediately put me at ease with his no-pressure salesmanship, and evident enthusiasm for the product and process of serving customers. Cheryl and David answered all my questions and worked hard to get me everything I wanted. Tracy gave a patient and professional orientation, and Mike dropped in from the shop for a good jaw about RVing in general and some additions or alterations I might want.
All-in-all the experience was as free from anxiety as it's possible for such a large purchase to be. I expect I'll get a lot of interest from friends and family when they see my new home on wheels. If anyone's in the market I'll be sure to tell them to talk to Fraserway!
The staff were available to answer our questions and we never felt any pressure to make a decision.
All the staff from the sales staff , service, parts , business manager as well as the general manager were available to us and supported our purchase.
This was by far the best vehicle purchase we have gone through and we impressed by the level of service the staff provided.
Well done Francois and team!
My wife and I were very pleased from the first initial sales discussion to the final Accounting session and the purchase of our newly purchased Class C Motorhome.
The experience was wonderful and we feel that we recieved great valyue as well as excellent customer appreciatioon from all involved at KAMLOOPS FRASWEWAY RV.
Sales people and administration' staff were all helpful and pleasant from the time we walked onto the lot to the time we left with our new RV. All of our questions were answered and if they need more information they looked it up and got back to us.
Never felt rushed or pressured by any of the staff.
Service was through a third party where billing was sent to another dealership. Was very busy leased with their working the details that didn’t have to affect me. Great work.
We felt that our business was welcomed and of value to Fraserway, and the service department staff were very helpful. We especially appreciated the fact that the service department seemed fully prepared and willing to take care of our tent camper. That was not the case when we needed work on it two years ago (even though we had purchased it from a Fraserway dealer in Abbotsford and were told we would be able to take it to any Fraserway operation). And some other RV dealers in Kamloops won't take a tent camper at all, so it's encouraging that Fraserway in Kamloops appears to be trying to improve customer relations and we thank you for your help!
fast, efficient. great service from the team there. Jared was very helpful. I really appreciated his expertise and looking over everything before i got on the road. Great team there.
I had warranty service on an RV done at Fraserway on a camper I purchased elsewhere that wasn't available in Kamloops. Kaitlyn (sp ? ) and everyone treated me like I had spent a 100k at your business. That kind of service is not always made a priority at times.
Certainly I will return both for service and future needs.