We got our dream RV at Fraserway Kelowna. Our salesperson, Melissa Redfern, was amazing at helping us find exactly what we needed! The whole team at Fraserway Kelowna was phenomenal and we will be returning for any of our RV needs.
Good communication from Alec. The delivery went well and the walk through was very thorough. Unfortunately there was an issue with the awning which delayed us while it was repaired, but the people came through and replaced the damaged part and got us on our way.
Great group of people working there.
Salesman Brennan was very professional and helpful in suggesting accessories for the LTV Unity TB van we purchased. The orientation session was well done but a lot to absorb.
Would highly recommend dealing with Fraserway Kelowna as our experience with all the staff was excellent
Sales staff was attentive and knowledgeable. They showed us the ins and outs of the RV prior to taking ownership. It was an overall great experience!! Thanks Fraserway!!
Melissa was very helpful in finding the right trailer for us. She even lined up bringing in the unit we wanted from an out of province location and did not charge anything extra for it. The purchase experience was very efficient and friendly.
We originally were looking at used RV. With Brendan’s help we narrowed it down to Leisure RVs in the fall of last year. Then we figured out we like the FX model layout after finding several used units in Langley at Travelland RV.
In further discussion we somehow decided on maybe a new model since Brennan mentioned they maybe able to arrange to change one of the unsold preordered models to an Unity FX.
There was a lot of back and forth in making the arrangements since late last year which Brennan was very proactive on.
In the end between my wife, Sherri and Brennan they made me accept spending from the originally $100,000 to $150,000, to over $300,000. Time will tell when we sell it or exchange it if the net cash difference is positive or negative.
The whole team at Fraserway are friendly and pleasant to work with. We enjoyed our 3+ hour tour of the FX with Doug which was very helpful.
Dealing with the staff in the Service Department.
RV was brought in for steps that were not going out; initial diagnosis took 90 minutes, then back for the repair which involved re-checking and removing-taking apart wiring harness and re-assembly to get steps to work. It was an expensive repair, just over $600 in total.
Nadine the service manager went above and beyond. Her genuine friendliness and positive “can do “personality are great. Got our rv done on a tight schedule so we didn’t miss our camping trip
Thanks so much Nadine. We are definitely “happy campers” 😀