The purchase experience started out being a little rocky. We purchased an ex-rental unit and received numerous assurances from our salesperson about the inspections that would be conducted and the standard to which repairs would be made. When we went to pick up our unit, we discovered that several of these assurances had not been communicated to the service department.
Luke, the sales manager at Fraserway Lacombe, led his team in honouring all of commitments that we had been promised.
Now we can be much more confident that our unit will function like it should. We were very pleased with the team's commitment to an excellent purchase experience
Our salesman, Ed Evans was fantastic. Knowledgeable,professional and helpful.
Murray in service was thorough in our walkthrough and easily answered any questions we had. He made sure we were loaded correctly and ready to go. Overall, the whole staff, were welcoming and worked very well as a team!