The parts clerk Stacey helped us with everything we needed.The repairs were done efficiently and we got our RV fixed and back to us quickly. Stacey was very friendly always smiling.
Product quality.
Of note, the Prince George location NEEDS to do a better job answering their phones when their Service Department is called. It’s way too hard to get in touch with someone and that impacts the quality of customer service and experience. Be Better!
Staff (service & sales) were/are attentive and focused on us the customer. Options presented as they listened to our questions/needs. So we are repeat customer!
We appreciate the experience we had at the PG Fraserway dealer. Our salesman Steve was very thorough and honest during our purchase. He went out of his way to keep us up to date throughout the process including on his days off. The entire team were helpful and accommodating. We've only just purchased our RV recently, but we are very happy with our unit and would like to thank everyone at Fraserway PG for their excellent service.
I had an emergency issue with the braking system and brought it in without any notice. The team immediately made room for me and brought my trailer in right away. They had the diagnosis and repair complete within 6 hours to get me back on the road. The team was excellent to work with and I really appreciate the service I received, and my experience was excellent. Kudos to the tech and service advisor, will recommend this dealer to anybody.