Positive Erfahrungen:
- Freundliche Bedienung bei Übergabe und Abgabe von RV
- Vollständige Ausstattung von RV
- RV in gutem Zustand
- Schnelle Abwicklung
- Shuttle
Negative Erfahrungen:
- Lange Wartezeit ( angekündigt wurden ca. 4 Wochen ) für Gutschrift der Kaution
We had our first vacation in Canada and for the first time with an RV, witch we rented at Fraserway. The service was very good. We loved travelling with the RV. Very convenient . We could sleep very well , everything was very handy designed.
We rented an RV for a week. The young lady showed us how everything worked before we left. It was an extremely pleasant adventure. We will do this again.
Our experience with Fraserway was great. We would say that there were only two minor downsides with our two rental experiences this year. One was that there wasn't the inventory to have our first choice of vehicles for the dates we wanted, so we either changed the vehicle or changed the dates. The other was the wait time when picking up the vehicles. Our second time (this one) was much better than earlier in the summer when we had to wait quite a long time. Other than that, the staff were very friendly and helpful, the vehicles were reliable and in good condition, and enjoyed our experiences with the vehicles and Fraserway. One suggestion we could make to improve on would be for the website to be more intuitive and informative, however it worked well enough. It would also be helpful to make clear that the Edmonton location is only for sales (and not rentals), and the Leduc location is for rentals (and sales).
We took a wonderful trip through Canada in a Fraserway RV—a well-maintained, fairly new, and fully equipped motorhome. As far as we’re concerned, it’s definitely something we’d do again.
The service at both pick-up and drop-off was impeccable. The staff were very helpful and friendly. The vehicle was superbly equipped, even including proper bedding – everything exactly as described. I will definitely book all my future Canada trips with Fraserways. Many thanks to the entire Leduc team.
This was the second time we rented a RV by Fraserway. The people are nice and very helpful. Their RV's are not that old and in good condition. Everything you need for a nice camptrip is there.
Kai Guenter Vom Hofe Heuchelheim An Der Lahn, Hessen
Carrie (we had the most email contact with her), Elke and Britta looked after us brilliantly. Whenever we had any questions, they were answered very quickly and we felt very well looked after. The briefing with Britta by the car and the final check-over with Elke were excellent. Both are very helpful and explained everything to us really well. There were no problems at all. Even the ‘glitch’ with the odometer on the handover form was sorted out quickly to our satisfaction. We’d love to come back.