Great vehicle, love that you are now offering LTV in your fleet. Great orientation. The convenience kit, towels and bedding were in great condition and kitchen supplies sufficient to actually cook full meals in the vehicle. Shuttle service is a nice plus.
Very good consideration for the customer, Frazerway helped us in any way.
Good vehicule, easy free shuttle pickup at the airport (15min from the office), vehicule verry equipped with numerous options as bike rack for exemple.
Alles sensationell geklappt, Übernahme des fast neuen Fahrzeuges in deutscher Sprache. Reise im Wohni sehr schön. Alles funktionierte, Rücknahme auch problemlos. Preise sehr gut!
We've rented from you 3 times and your service is always great. The information is comprehensive and the units are in great shape. We always get the packages and that means we can just walk in and everything we need is there - except for our clothes. We keep coming back because we feel taken care of by Fraserway.
The whole rental at Fraserway was very well organized and performed:
+ Good information and documentation in advance.
+ Shuttle service from hotel and to airport was punctual and very pleasant.
+ All the staff were very friendly and accommodating.
+ Introduction to the RV was in our native language.
+ RV was in good condition and well maintained.
+ Additional rented bikes were of good quality.
Some room for improvement:
- Only one key to the side door of the RV.
- Scissors was missing (but this is minor, wer just bought one).
- Some extra towels and linen would be fine for a 23d rental.
Despite some unfortunate events during the trip we were exceptionally well taken care of by the entre Fraserway Delta Team. The on-road support is fantastic and quickly found solutions for all of our problems. Even when we had to cut the trip short due to a family bereavement everything was done so that we could even return the RV on Thanksgiving holiday. A special thanks goes to Rod, who took amazing care of us during the return.
We had a great feeling all the time, because Robin gave us a perfect introduction. It was completely uncomplicated, everything was working the way it should. We are happy with our choice and we will definitely rent a Fraserway Camper again - maybe in Yukon with Robin :)
I have rented from you guys four of five times now and I must admit I have been very happy with the customer service each time. As a previous business owner in the customer service area, it is nice to see that there is still good customer service out there. Keep up the good work.
The level of comfort in the C-Medium was exceptional. The use of space inside and outside of the campervan is perfectly thought through so that up to four people can use it. We were skeptical at first if the size of the bed would fit for our up to 1,90m height but it was more than sufficient.
The campervan itself is an easy drive and Canada's roads are made for vehicles like this, nothing compared with those tiny roads of ancient villages in Europe. Handling of dumping and freshwater intake is really easy with the C-Medium. Power supply, whether through an onboard generator or via external hookup, enabled all power-sockets and devices in the campervan, so that connecting and charging of devices feels same like at home.
All in all, we truly enjoyed our trip of 13 days and were really satisfied with the selection of fraswerway's campervan. The fraserway staff is super helpful, friendly, and the processes of pickup and return off the vehicle worked like a charm. Definitely up for a next time.,
As preparation, there was an instruction manual in our language with helpful tips also for traffic. The RV was fairly new vehicle and was in impeccable condition.
The setup included everything necessary, like dish soap and gloves for emptying the tank.
The briefing was carried out competently and also in our language.
The return could also be done in our language and was completed within a reasonable time.
The only small point was the display of the grey and black water tanks, which was unreliable, although that's certainly not Fraserway's fault.
The pick-up and return to our hotel were also reliably organized.
The people at Fraserway did a good job.