The staff at the Whitehorse dealership were all very pleasant to deal with and actually listened to my concerns in regards to my 5th wheel RV. The dealership where I purchased my RV from spent most of the time telling me that either I didn't know how to operate the control correctly or that it is working properly, even when I would show them that it's not working properly. From the Service Adviser "Nav" to the Mechanic "Scott" and even the GM "Mitch" were all very helpful even though I had not bought my RV at Fraserway
They were helpful, and put so much effort into getting us a good price on the unit. They were very fast and we were into our unit within a week!
Tara was so friendly and helpful, also very fast to respond to us!
My only complaint is it’s not easy to phone the dealership itself, they didn’t answer the phone on any of the extensions (not Tara she gave me her personal number she’s so great.)
From our first contact with Fraserway RV we have been impressed with the professional and personal way that Nav deals with customers. With our current repair she took detailed information from us to be sure the technician could solve the problem efficiently. Nav kept us informed of the progress, and contacted us immediately when it was completed. Nav explained all of the work that had been done so that we could understand it. We were very pleased with her service. Gordon Gilgan and Corliss Burke
We called the Whitehorse location to ask if they could help us with a propane problem in our camper van. We were only passing through. They told us to bring it in even though it was a couple hours before they closed. They had to run out and get parts to solve our problem, and we left at 5:00pm with functional propane. We were so relieved!