Team were incredibly helpful, showed me how to put my tube in my tired when I'd never done it before and helped me pick out the right size and everything. Really incredible prices and amazing service
Iāve always loved Trek bikes ā the quality, performance, and design are second to none. On top of that, the service at Trek Richmond is next level. The technician I dealt with was knowledgeable and knew exactly which parts were needed to get the right outcome from my recent bike fit. What really stood out was how accommodating the team was ā I called up and they were happy for me to bring the bike in straight away. That kind of customer service is rare these days and genuinely appreciated.
The young lady in the store āGeorgieā I think was really helpful as I was looking for an odd part. She found it in a box out the back and I th e brought shoes and gloves. She deserves a pay rise and hang on to her.
I love Trek Richmond because they know how to look after their customers. Their knowledge and advices really help to get the most out of our bikes. Their maintenance skill really is outstanding to get the bike tuned in. And the most important thing, they are so friendly that always puts smile on my face whenever I visit their store.