Employees are proactive about finding solutions to bike mechanical issues and provide informative suggestions when considering which equipment to purchase.
Needed a little help on an adjustment they did it on the spot. I didn’t have the right tool. Afterwards showed which tool it was, so I bought the wrench.
My wife and I recently purchased two bikes from Freewheel Bike, and we couldn’t be happier with the experience – thanks in large part to Sarah! From the moment we walked in, she was welcoming, knowledgeable, and incredibly helpful. She took the time to understand what we were looking for, guided us through a variety of options, and answered all our questions with patience and clarity.
Sarah made the entire process smooth and enjoyable, and we never felt rushed or pressured. Her passion for bikes and commitment to great customer service really stood out. Thanks to her, we found the perfect bikes for our needs, and we’ve been loving every ride since!
If you're in the market for a new bike, we highly recommend visiting Freewheel Bike Eden Prairie and asking for Sarah – you’ll be in great hands!
Service tech was very knowledgeable and helpful. Gave his professional opinion and recommendations, but was not pushy. Service was completed in a reasonable time and on track with what I was told.
I’m from Florida , and visit my kids every summer for about 5-6 weeks . And bring my bike! I decided to buy one . So I did … on FB market place .. I thought it’s going to need a once over tune up ..in the past about 10 years ago we purchased a bike from Free Wheel Co. and still have it .. great bike .. I was all prepared to just pay the $100 for the level one tune up . The employees popped my bike up on a rack checked the brakes and gears .. and said ..it will be about 15 minutes ..to lube the chain , fill the tires .. adjust a couple things .. So I’m like COOL ..ONLY $40 for simple maintenance .. PEOPLE ..THEY charged me NOTHING ! I will highly recommend this bike shop to everyone! I even drive to Eden Praire from New Brighton just for this SHOP!! OUTSTANDING SERVICE… 10/10.. thanks guys !!
More than Shocked ! ( in a good way)
Elizabeth
Customer service was fantastic. I felt so comfortable there AND they had a bike that fits me perfects. Fortunately my husband talked me out of buying a bike at a different store. I found a bike that fits me perfectly. Spent a bit more than I wanted yet I know I will ride the heck out of my new Ebike. Love me some FreeWheel bike. Alan is awesome!
I was an hour early for opening and very frustrated. Someone came out to see what was happening and they let me in so I could get a tire repair. Wonderful staff and fast service!
Really special service. Arrived before opening and was warmly greeted. Took in bike and had a callback by mechanic all prior to opening time. Way above mmy expectations. Tey were also pro bike enthusiasts. Go here firsst. Selection of bikes was really cool.