I had a fantastic experience! I came in looking for a level 1 service but the technician wisely addressed my concerns and suggested I hold on to it for now. Rare that a business would steer you into better value. I would come back!
Great advice on servicing my bike and willing to dig thru the computer to find previous purchases to make sure it was appropriate for my bike! I don’t go anywhere else!
Salesman was very helpful in finding exactly what we needed. He was very thoughtful in providing us with different options and solutions to meet our needs. The store itself had everything we needed in stock. Highly recommend!
I appreciate the positive, helpful attitude of the staff every time I visit the EP store. This time, Graham stepped away from the repair shop to voluntarily help me with selecting a replacement saddle. Then he cheerfully did the transaction at the register even though another staff member had a different register open (I didn't have to wait in line!). As usual, excellent customer service! Thank you, Folks!
Repair service team is knowledgeable and helpful. They don’t try to sell me more than I need and aren’t rude about me being a more casual fair-weather cyclist. Work is done well and the time/cost estimates are accurate.