Excellent service and products provided in a timely manner. Was very respectful and reassuring throughout the process! Also liked how quickly the suit was available and how easy the return process was.
Told us our tuxes would be ready on Monday and they were not ready until Wednesday. I drove 45 minutes for our Monday appointment only to be told they were not ready, no heads up at all. Also messed up the credit card charges for the order.
Suit and customer service was good to me. I didn't like the way your company handled the situation with my brother. You charged him 8 times for the amount of $160 and basically left him hanging for over a week with an overdrafted account. This was after he contacted the store Manger faith and she stopped responding to his calls and texts. That was very unprofessional in my opinion and i can't in good faith recommend your company again. If the situation would have been handled differently, I would have a different perspective.
I had to be fitted several times (three trips to your store) in order for you to get the right fitting. On my third trip, I compromised and got a tux that still did not fit right. I needed the tux for a wedding.