The style and color were already selected so it was a matter of the staff getting the measurements and trying on a few selections. When picking up the tux, she thought the jacket looked a little restrictive and suggested going up one more size. Came back the next day, tried on the new jacket and she was correct. Your staff was very helpful and courteous and made the whole process easier.
From the second we ( me and my son) walked into the store we felt welcomed! We had just come from Men’s Wearhouse where they very very unhelpful and condescending. We were greeting with a smile and helped by a very friendly person! When I went back to pick up the things we rented and drop them off- everyone was helpful! They even asked my son how the homecoming dance was and how everything matched. I will be going back for all our rental needs!
I called for pricing prior to going into Friar's because I'm a 'mom on a budget'. The sales associate on the phone was very friendly and helpful. I was encouraged to come in a couple days ahead of time to ensure my (rental) products would be available for the day of my event. I went in on a Thursday (for a Saturday event). Upon entering the store, I did not have to wait to be helped, however, 2-3 customers came in while I was being helped. The associate (who seemed to be 'manning the store alone') was able to multi-task, helping a couple of us at the same time. She was attentive to each customer that came in and assured them they would be helped quickly. Instead of just ordering/paying for my rental, I was able to take it home with me, the same day. This saved me an extra trip to the store!! I was very pleased with my service and will use Friar's over the competitors in the future!