The Downey store and representatives were awesome.
Franklin and Max were the best.
The Lakewood store sucked, the rep who took my brother's measurements was so rude.
He was Hispanic-American, glasses, beard, heavyset, food stains on his shirt.
Very rude, and he messed up my brother's suit. We gave him the exact measurements, shoe size, everything, and he messed it up.
Most of the pieces didn't fit my brother and were not at all close to the measurements we provided.
We had to purchase new clothes the day of the wedding.
I understand you have customers come in and try the clothing, but my brother flew in the day of the wedding and we had no time to do a fitting.
I told him that, but he was so rude and demanding we go to the Anaheim warehouse to get my brother's suit.
The wedding was in Torrance in the late morning, thus we had no time that day to pick up my brother from the airport (LAX), go all the way to Anaheim, then make it back to the wedding. I repeatedly told the rep at the Lakewood store but he continuously disregarded me.
I did pick up the suit at the Downey store, but I do not fault them in anyway.
The rep at the Lakewood store messed up the measurements, and I would like a refund.
Also, I believe he tried to call my brother after he left feedback, we do not want to hear from him.
We prefer a regional manager to call to work this out and process a refund, NOT THE REP I HAVE IDENTIFIED FROM THE LAKEWOOD STORE.
IF HE CALLS ME I WILL CONSIDER IT HARASSMENT.
Great help, support, and customer service. Very friendly, and professional experienced staff that takes the time you need to inform and advise you about everything you need to know to find the best fit for any occasion! I was serviced in a timely manner and had no issues with my order purchase! Great prices for great quality suits! Shout out to the entire Downey location, thank you sincerely for your help making my special day a perfect one! 06/10/2025
The guys at Downey were amazing, Frankie & Chris were top notch!! They were funny and personable, which made the whole process so much easier. Thanks guys.
As a wedding planner, I always love working with Friar Tux. They have great quality suits and tuxedos and make the process super easy. The suits always fit great and I love that they include everything we need.