Thank you for the suit. The ladies were very nice and the suit measurements fit to a tee. I really liked the white shirt, never had one fit so perfect. Thank again.
I can't thank Katherine Hong enough for her help. My mom passe away recently nd the day before the funeral I went to try on my suits and they were no longer in my closet!!!
I called the Orange, CA store and thankfully Kathering answered the phone. The shop was only open for like another hour and a half when I called but she said to come on down and she would see what she could do.
Seeing as it was last minute I wasn't very hopeful. When I got to the store that feeling of hopelessness grew as the store manager and another employee didn't even want to ty to help me (which I also think is importnt to note). Despite the store manager being completely unprofessional, Katherine and I went through what they had in store and she was able to put together a very nice outfit for me to rent out for my mom's funeral. She even lowered the hem on the pants for me!!
Katherine, I can't thank you enough for helping me during an already stressful time. I appreciate your kindness and your excelent customer service.
If anyone actually pays attention to the feedback you get, I would elevate Katherine to either a store manager or a regional manager so she can teach all your employees how to treat customers with dignity and respect.
The product as solid, but the staff was fantastic.
Helpful, friendly, knowledgeable, quick with recommendations and solutions. Wonderful group at Orange and Brea locations.
Flawless service from beginning to end: From the consultation about what type of suit is best for the occasion, to the inventory available, to the measuring/fitting, to the pickup, to the seamless drop off. I couldn’t have asked for a better experience.