Very friendly and informative. Bill had a knack for answering questions even before I thought to ask them. He was very good at listening and understanding what I meant to say, even if I didn't do so well saying it. I felt like a pro going through the mortgage process, even though I had never done it before.
Bill was very communicative,and especially patient throughout the mortgage process. I had numerous questions as this was our first purchase of property as a vacation home. Bill walked us through the process, answered each question confidently and informed us about the next steps prior to closing. In fact, Bill was especially helpful since he brought to my attention when rates might be rising. He was right! They have only risen since that conversation.