I am an out of town home owner of a property in 29 Palms. As I could not be there in person, I was able to conduct my business with them over the phone. G & K Propane was extremely responsive of my concerns and acted accordingly. I feel they went out of their way to make sure that those concerns were addressed, which allowed me to feel that my property would be taken care of in spite of the fact that I cannot be present.
When I call, there is an actual local answering the phone who is committed to providing personalized service. Since I only require a single service during the year, it is refreshing to feel like these contacts are with my neighbors. BRAVO!
We believed our tank was empty, based on the gauge and they offered to wave the additional charge for an empty tank, when we called in to order. Ended up being 2% and still had pressure by the time they arrived. The delivery gentleman is always very pleasant as well.
They seem to have a second sense when our tank is about to get low. They always fill it when its at about 25 or 30. Hes personable hes fast polite and kind. Never pushy or impatient. Hes accurate and efficient. Also he always schedules appointments ahead of time.