I had an issue with my recent order and was initially disappointed with the customer service I received from the company call center. However, the local manager personally called me to apologize and make things right. In a time when good customer service feels rare, this kind of personal attention went a long way. The way the manager handled the situation showed they genuinely care about their customers and stand behind their service. I left the experience not only satisfied but grateful. Mistakes happen, but it’s how a company responds that really matters—and this store went above and beyond.
I personally would like to see the following.
1. Text message when they are on their way.
2. More clearer communication as to gallons ordered. Seems rhe drivers are unclear how many gallons were ordered.
3. Quicker reaction like 2 to 3 days after ordering.
The delivery came while I was not home and I was not notified. My ring camera showed the truck backed into my driveway and the driver out and trying to locate my tank. Had I been aware that they were coming that day or on the way, I could have told them where the tank was located and that they had to park on the shoulder of Waukeenah HWY and go thru the 4 ft gate with the hose. I did not get the usual receipt stuck in my doorway so I did not know if they ever located the tank and made the delivery. I thought that the instructions were on my account at the office.
I have been a customer for many years. Over the years, most businesses have undergone changes in corporate management styles and practices; however one thing has remained constant. I have received great customer service, and if a small problem arose, it was quickly resolved. I’m grateful for the great hometown service and support that I have received from my local branch, and look forward to utilizing their services for all of my propane needs.