The delivery came while I was not home and I was not notified. My ring camera showed the truck backed into my driveway and the driver out and trying to locate my tank. Had I been aware that they were coming that day or on the way, I could have told them where the tank was located and that they had to park on the shoulder of Waukeenah HWY and go thru the 4 ft gate with the hose. I did not get the usual receipt stuck in my doorway so I did not know if they ever located the tank and made the delivery. I thought that the instructions were on my account at the office.
I have been a customer for many years. Over the years, most businesses have undergone changes in corporate management styles and practices; however one thing has remained constant. I have received great customer service, and if a small problem arose, it was quickly resolved. I’m grateful for the great hometown service and support that I have received from my local branch, and look forward to utilizing their services for all of my propane needs.
People working the office and service people are amazing. Called on Monday to inquire about getting tanks filled before storm. Truck was here by 2p Wednesday. Great service.