Richard Buning our Service Manager is the face of General RV for us and he has always made our service personalized. He maintains communication via phone text and email to keep us apprised of progress at all times. From our first encounter which was as emergency needs travelers to currently as scheduled patrons. Richard Buning service manager and the service provided at Birch Run General RV are why we schedule service 8, yes 8 hours from home. (Home is Mohawk, Mi)
We had our new camper summerized at your service department. They found a broken pipe on the on demand water heater, ordered a new part and had it installed in a couple of days.
My service contact Matt A. He's the best. Stayed in contact with me throughout my service repair and when I had questions, if he didn't immediately know, he would find the answer.
Very friendly staff. Worked with us to get the RV we found at another General RV dealer in Wixom. We expect to enjoy our new to us camper for years to come. Thanks Dan, Joe, Gary and Lily & Abby & others.