Matt is good to work with, he is knowledgeable and responsive. I have worked with other General RV locations and the people (Joe in Sales,Matt in service, and the people in parts) at Birch Run are the best to work with.
Matt was very straight forward with us from the start, expectations were clear. It was overall a very positive experience. Everyone was professional, and we received excellent customer service!
Keven and Dave were easy to deal with making us very comfortable with our purchase process. The only down side was the delivery process.
We were told to expect our new Rv by 10:30am.
We ended up ready with our trade off the site.so
We sat in the rain until 4::30 pm we understand
Things can happen, however the communication
Was non existent until Keven and Dave got involved.
In the end we love our new Alliance RV and
Appreciate Dave and Kevin’s efforts to make the
Transaction smooth
Sales staff made out purchase very quick and professional.
We have had a few manufacturer issues that were corrected.
We had some changes made that we wanted. All of these troubles and add on were handled very professional thru your service department.
My sales person Ivan was fabulous, extremely knowledgeable, cordial, and a pleasure to do business with!… Greatest establishment definitely would recommend to any of my friends Dude
I really appreciated the salesman’s approach to guiding us thru the shopping experience. He was not pushy and explained things in a straight forward way that was easily comprehended. He showed us several models and pointed out the pros and cons of each. Listened to what we were looking for and helped to explain what each offered that met those expectations and what was missing to fully meet the expectations. Follow up was timely and thorough.