Kathy Retherford scheduled our appointment so that our RV could be looked at enroute from Ohio to the Michigan thumb. She provided great service as did the mechanic that investigated our problem. The mechanic provided specific details about the troubleshooting. While the problem could not be duplicated, we have not had the problem occur since they looked at it.
Kathy Retherford, Service Advisor, is the person to go to for me. So good to her customers and very knowledgeable. She can be pretty funny while being all business! General RV is lucky to have her!
Very friendly and courteous, always ready to make sure that all the facts are covered during the write up! We have dealt with Matt the last few times we needed service, he is great to work with.
Overall well organized. Only improvement suggestion is that I was not aware that I was supposed to wait. Would have made a morning appointment instead.
I thought that Shannon Lowe, Hafin Clawson, Dav and Gary Huber and Abby and other Guest Coordinator‘s were all helpful and courteous and dealing with me.
The process was slightly more cumbersome because I was not available in person and doing everything remotely nonetheless, they responded very well