My wife and I bought our 2nd RV here and were pleased on how we were treated. They went above and beyond taking care of some issues we had after purchasing the RV.
Stephanie took care of the sale and Matt took care of the service end of it. Great service from the both of them. If down the road we are in the market for a another RV, General RV has our sale.
Thank you General!
Everything!! Our salesman Tyler was fantastic and very communicative, the finance manager Connor was great and informative and the GM Troy was the best!! Great all around experience!!
Extremely fast and professional. I called two other places to set up appointments before calling General. I’m still waiting on those two places to get back with me. I was able to get my camper in and repaired in just a few hours! I thought it would have been a couple days. I will definitely be life long customer and tell all my camper friends too!! Thank you
Service department really cares about what they do and how they treat the customer.
Sales is just that a sales dept and they really only care about the extras and selling the stuff, then they are done with the customer forever.
The sales lady, McKenna was great to work with!!
Not super happy about the TPSM system that was sold to me and installed. The coach is already prepped for this and could have saved me hundreds of dollars if someone would have just told me this instead of selling me a whole TPSM system. And then for $202.50 installation all they did was clipped the wires on to the battery posts and screwed the sensors onto the tire valve stems. I was taken for a ride on that transaction. Everything else is great but that I was ripped off on.
A delivery I asked the driver if he wanted me to lower the stabilizer jacks he said yes I asked him what size socket it took. He told me three-quarter inch socket so I got my power pack out started alone and broke one of them electric motors. He says oh I forgot their electric so I am waiting to see how general are handles it before I have opinion.
Kyle was great, Cathy was great and all the guys that worked on my camper were very professional and courteous. Did everything I needed and recommended things I didn’t even know I needed
Every person working at General RV Birch Run MI is fantastic! We could not be any happier with the help and service of each individual that helped us through this whole buying experience!
If your looking to purchase a trailer or fifth wheel be it new or used JUST DO IT RIGHT HERE IN AND AT BIRCH RUN GENERAL RV!