From making the appointment , dropping the coach off and picking it up after service, it was a seamless transaction.. Everyone we dealt with was professional and easy to work with. Good experience all around.
Unbelievably positive experience! Employees went above and beyond and the "red carpet" treatment was pretty cool! We've already recommended General RV Brownstown to someone in the market to purchase a new unit.
Just a pleasant surprise with my two visits. Friendly and professional staff at all levels. Overall, a great buying experience! Really enjoyed talking with all the staff, so kind and friendly. I will certainly recommend your Brownstown Geneneral RV to friends and fellow campers. Thank you all!
Robert Clymer
Westland, Michigan
Steve - Salesman
Accommodating, understanding, professional, easy to deal with. No intimidation, no problems, straightforward. Perfect person to deal with when working on a large purchase.
Business Manager
Attentive and thorough, and still with a no BS approach. Another perfect person to deal with on a large purchase.
Amber - Delivery Coordinator
Thorough, communicative, professional, friendly. Made certain that delivery day went perfectly and without any problems.
James Davis - Walkthrough
Exceptionally thorough with checking and double checking. Made sure to already be familiar with my product and my needs before we even got started. A lot of times, these walkthroughs are annoying and useless. James made sure to focus on the important stuff and still make sure to touch every aspect of the RV before I departed.
I didn’t get the names of these two folks, I wish I had:
A younger man and younger woman, were responsible for getting my hitch setup and connecting the trailer to my vehicle.
I had many questions at this point, as I haven’t towed in many years and was nervous about getting the hitch setup and connected properly. Both of these employees have exemplary customer service skills, exemplary people skills, and were extremely patient with my questions and making sure I understood everything clearly. The young man took the time to thoroughly explain my brake controller to me, and even took time to circle through the parking lot several times with my vehicle and trailer to make sure my questions were answered.
Again, I wish I had caught their names. Their professionalism and courtesy was probably among the highest I’ve experienced at any business transaction, and it made me feel valued and respected as a customer.
Thanks!