Very helpful and attentive people in the Service Department. Our fifth wheel was winterized promptly without a long wait. We have always received excellent care in the Service Department — the reason we keep coming back.
I called several weeks ahead of time to schedule what I needed derived - and showed up as scheduled. General completed the work the same day I dropped it off. I was especially impressed with my service coordinator, Amorette Scaff. She was absolutely on top of things. She knew exactly what had been done - to the point that she knew what the techs actually did to make the repairs. (In my experience, it's rare that a service coordinator is that knowledgeable - and usually has to chase down those sorts of answers. She had that info on the tip of her tongue when I came in to pick up my trailer - 24 hours after I had dropped it off. The folks in parts were on top of things too! One of the issues I had looked at was an issue with my install of a Furrion camera system. It was a "no trouble found" verdict from the techs ... however as soon as I mentioned that I was pulling with a 2026 Chevy Silverado, the parts folks informed my the the issue was not my camera install - but rather an issue with my truck itself (apparently, recent model Chevy trucks are delivering less that 12 volts across the stock 7 pin connector). They immediately pointed me towards an adapter that addresses the issue. Bought the adaptor - and enjoyed a functioning rear view the whole way home. General RV parts and service were definitely on their game this past Monday!!!!
Friendly staff. Items I need are always available and if not usually available the following day.
Good selection of RVs on hand with competitive prices.
Enjoy speaking with Rick.
I guess it's ok to share my name if you're willing to sponsor us again.
E-Rat Racing LLC
Chad was my service advisor and I have worked with him before. He was very attentive listening to my concerns and addressed them to my satisfaction. He truly is an asset to your company.