Technical knowledge, customer focused, willingness to make things correct (PDI). The team including Seleena and Bret went above and beyond including prepping our unit for an onsite boondocking. However, as constructive feedback, I did not care for the sales pitch of add-ons at the very end of a long day of walk through and paperwork (tire protection, insurances, etc.). It would be better to offer in advance as a pre read to familiarize and research rather than feeling overwhelmed in a pressure sales pitch.
Sales - Ben
Finance - Terrell
Preflight - Sereena
Launch - Chris
Oversight / Motivation- Rob
All blue chip professionals, extremely helpful, caring.. made us both feel valued.
Day 2 w RV, already over 250 miles, multi-state shakedown trip complete and successful.
Thank you.
Very polite , very respectful , very professional, everything was done in timely manner. A great experience all around . My salesperson was Nikkia a very well spoken man , very professional but still down to earth. Thankyou all
The staff was amazing. Cassidy, Chris, Saleen, and Terrek provided a clear and concise tour of the features of our Rize. And walked a through the deal and financing. Helped usanot have to drive to tampa to picl the unit up and processed our trade fairly
[FIRST NAME REMOVED] and Edie [LAST NAME REMOVED]
Very accommodating to last minute changes, my travel trailer that I was trading in got two flat tires about 30mins from the shop and they sent someone out with enough spares and tools to get the job done, the employee even followed us back just in case something els happened! Very great customer service!
I liked the check-in with roof photos and discussion, Brian did a good job! Waiting area is excellent!
That said, I have to say that your labor rate is ridiculous, most likely comparable to elsewhere but as a hands-on person it’s incentivizing, I’m going to appreciate my own efforts more knowing what I am saving!