Got our coach in on a timely matter to repair our full wall slide. Didn’t take them long and slide works as it should. So now we’re able to get to a Rally with our friends. Job was left clean and front office was a pleasure working with him and finishing up billing.
Regards Vikki & [FIRST NAME REMOVED]
Everyone was extremely helpful and friendly. Terry went over all the information concerning how everything worked. Colleen in the parts department was also very helpful. Cheyne was extremely helpful explaining thing's.
I had an exceptional experience purchasing my RV from General RV, and I can confidently say this was one of the best customer service experiences I’ve ever had. From start to finish, the entire team went above and beyond to make the process smooth, informative, and genuinely enjoyable.
Doug, my salesman, was outstanding—knowledgeable, patient, and truly committed to helping me find the right camper without any pressure. Rob in finance made what is often the most stressful part of the process feel effortless, taking the time to explain everything clearly and ensuring I was comfortable every step of the way. Chris, the delivery and guest services specialist, was incredibly thorough and professional, making sure I understood every detail of my new RV. And Ramon, my tour guide, brought great energy and enthusiasm, making the walkthrough both informative and fun.
What really sets General RV apart is their commitment to customer care even after the sale. Since I’m currently waiting on a pad installation at home, they graciously offered to store my camper for me—an above-and-beyond gesture that truly speaks to their dedication to their customers.
I highly recommend General RV to anyone considering an RV purchase. Their team delivers not just a product, but an exceptional experience.