First of all, I want to apologize for not completing this in a timely manner. I wanted to have all of the services corrected so I could comment on the different section personnel who contributed to this successful purchase.
We stopped at the dealership and were greeted by Ryan W. We gave him our budget and what we wanted the RV to have. Ryan went through his list and came up with five different rigs to look at and took us out to the lot. We went through each of the rigs, thanked him and left, to discuss what we saw. During our time with Ryan, there was no pressure sales or "this rig won't be here much longer" from him. He was very easy to work with.
Our finance advisor, Rob Y was great to work with during the purchase. When he went over the different coverages and programs with us, there was no pressure or "deadlines" given. The paperwork was simple and easy to understand and complete.
When it came time for us to go over our new RV, we were met by Saleena. This person knew the rig inside and out. She went over every switch, every application, and every appliance.
We were told about the different warranties and what was applicable. Within 2 weeks of bringing the rig home, we went on our first trip which was the perfect time to see how everything worked. We found some items that needed attending to. When we got back home, we scheduled an appointment to bring the rig in to get the items addressed. We were met by Missy H. She went over our list and helped get the items fixed.
In conclusion, our experience with General RV was great. This purchase was the third RV my wife and I have made. The staff were awesome and very professionalism. They treated us like VIPs and all of our questions and concerns were answered and taken care of. I had more to note, but had to reformat my review.
Thank you and have a great day.
Elizabethtown specifically answered all of our questions in a timely fashion and made quick adjustments to paperwork as needed. We are very pleased with Elizabethtown and their purposeful attention to ensure all of our paperwork was correct. Working with Ed Springborn (sales) and Robert Bonsall (business manager) was a pleasure.
Aaron M. Johnson from Florida was at the Hershey show and he went above and beyond to help us at the show. He asked what we were looking for and we wound up buying an Rv that wasn’t at the show. Camping world wasn’t even willing to try and find us a Grand Design 2810Bh
At first, I thought it was too big and that corporate feeling that we were just a number. However by the end of the transaction I felt very good. From the walk through, to the quick response of taking care of issues we found during the walk through, to the financing. So far so good.
Thank you!
As a new customer to General Rv they definitely set the bar high on customer satisfaction and experience. I had questions they could not be answered immediately but they made sure they found the answers before I left. The only thing that I would critique is the length of time waiting and the new purchase process. Don’t get me wrong it was great, there was just a lot of down time. That is most likely due to staffing and being busy post RV Show hangover. Keep up the good work.