The honesty, how fast we were able to get an appointment, and how quick the repairs were done. Really appreciated Brian. He really listened and gave us helpful tips.
Everything! The internet team, particularly Chris Coleman and his team were phenomenal. The folks at the local store were exceptional including Rob and Robert (finance folks), Colleen (parts, can’t say enough about her), Angel (did our walkthrough at delivery) and the service guys who walked me through the hitching up process as I had never done a 5th wheel, let alone a goose neck.
It was a great experience!
Missy and the service department are awesome!! We arrived a day early for our appointment and they took out coach in early and got the job done that day!! Got us back on the road home a day early!!
The folks that waited on me were super friendly and answered all the questions that I had. They were able to get me in the rv that I wanted for the price that I was comfortable paying.
Our sales experience was pretty typical of an auto or RV sales experience. Very friendly, not overly pushy and definitely the standard "I'll talk to my manager and see if we can get a deal" type of experience. That's not meant to sound negative, just that their sales operation is pretty typical of car dealerships and RV dealerships we've worked with in the past. The sales rep was easy to work with and friendly to us and our children.
What makes the review a 10 is the post-sales support. After meeting us on a good price on a used camper that was a trade-in, we weren't able to pick it up. Once we bought our used camper we found our 7-pole RV setup on our vehicle wasn't working properly. After my son and I replaced the receptacle we went back the next day to pick up the camper. Still no good. The lights worked but not our brake controller.
Even though this was an issue with our vehicle, the sales manager and the service staff all spent a significant amount of time trying to help us figure out why the wiring wasn't working. They found a problem on the camper that they fixed on the spot, even though it was post-sale, and when our wiring still had issues with the brakes they arranged to get the camper towed to our home. The attitude of the sales manager and the entire service staff was exceptional. No grumbling. No complaining. Just an honest desire to help us get on the road with our new purchase. Really appreciate all the staff put in.
Our sales person was super she took her time to listen to what we were looking for and identified several units to meet our criteria. She was able to demonstrate all the features. Amy is so amazing! So patient, and remembered everything we told her! This unit is a home we both love. And the big difference is that it really is a home! Thank you so much! All of you were so nice and to say the least we both are so happy!
Very good interaction with the two team members that I talked to in the parts department. They had lots of informative information about the products they are selling. Very well pleased. 😀