Fairly quick and easy negotiation, led to a fair deal. The day of pick up and transfer between our trade-in and our new RV was a good experience. Lots of helpful communication with all staff.
Our service person Missy at the Elizabethtown store was very helpful and and addressed all of our issues and concerns that day. She explained things clearly and honestly. When something wasn’t addressed properly by the service tech she stepped in and had the issue resolved for us. We will be going back for some warranty work once approved and parts come in.
Missy was great to work with as the service advisor. She gave me accurate time estimates to get the work done.
The service shop was able to complete the work on time vs. their estimate and the work was done very well!!
Knowledge in answering direct questions. Quality of work with Tech that knows how to fix components. There is no reason to take your RV anywhere else in Lancaster county.
Over all the experience was GREAT.. The team there are great to deal with with and allow you to make decisions on your time they are not pushy and do everything possible to make things work.. You have customers for life with us.. Thank You for everything you've done..
Jarrid did an AMAZING job going over the RV with us on pickup day. He went above and beyond answering all our questions and making sure we were comfortable.
Rob was so helpful and made the business sude of the purchase fun, informative and smooth.
We had a good experience with pretty much everyone we interacted with at General RV. However these two associates are gems, and General is very lucky to have them.
Available late in the evening before a holiday weekend. Needed a motorhome filled with propane, they just needed the keys and took care of everything. Very friendly staff while I had the short wait for the propane.
Grateful for attentive staff and for the advice they offered. Since it is a relatively new unit, we wanted to be sure we got good service. I feel General gave us that. Hope it continues.