The staff was awesome to work with they made me feel like I was Family! When I ready for my next RV Ill be calling Jim Heflin again! Thank you to all that helped me bring my rv home!!!!!
First off, Deron Hoelle is the absolute best Service Advisor. Deron is the only reason I would've taken a chance on buying a second motorhome from General RV Ocala Fl. He is always there to assist and doesn't offer BS answers or fixes.
Always kept me informed as to what the progress of the warranty repair was. Very friendly staff and the dealership was very clean and neat. The house keeping staff was on top of keeping the waiting area and restrooms were clean and neat.
One suggestion when there is a food truck on property make an announcement over the intercom. The staff all seemed to know about it and the people in the waiting area were stuck with the vending machines.
They were willing to listen and help us make the deal that best suited our needs. They were never pushy and gave us the space we needed to consider all of our options.
Pet friendly. Excellent salesman. No pressure sales. Listen to customers needs wants!!!!!! No pressure salesman. Great unit walk through. Friendly personable staff at EVERY level. HIGHLY recommend
Salesman was direct and didn’t give us the typical sales person act and lie to us. Told us exactly what would work for us and when we told him we didn’t like a unit, he never once pressured and immediately brought us to another unit.
They listened to my concerns and got me in and out pretty quickly, doing warranty repairs. One item they turned in to warranty, but released the camper to me until they got authorization and the part. They just told me the warranty was approved and the item was put on order. As soon as the part gets in, they will get me right in to make the repair. Very easy process.