Customer service was very good throughout the search for our RV and the purchase process. Other than a few issues with our coach at delivery that required it to be returned immediately for service, the experience was very good.
I bought my Motorhome at the Elizabethtown PA General RV and I needed some warranty work performed and the Ocala store coordinated with the Elizabethtown store to get it done since I was going to be in the area.
Our service rep, Tracy, kept us informed of the incoming parts, warranty status, and scheduled service date. All was smooth and fast with the check-in process. The microwave and countertop replacement was done in one day, and Tracy had our rig all ready for pickup. Excellent experience all around!
EXCELLENT the best process and fast for any motorized vehicle . We love our new rv.
Everyone of the staff we encountered was a10 . Very kind , respectful and Jon , Amanda , Richard everyone was fantastic wouldn’t go anywhere else for a RV or service Great place !!!
No peas under walnut shell. Technicians very intense to please they are limited by expanse of tools and versatility our delivery challenged them but they got it done
Matt was very helpful and took his time with us to show us the different RVs we were looking for and gave his recommendations for the things we were looking for very patient with us. Also Trey in finance was very helpful. It all went very smoothly. We were very happy with the service and we were also very happy with the general RV folks that were there.
Mark and Kim Swan
My service rep Deron Hoell always goes goes above and beyond. We had some issues that were addressed immediately and those that required parts and future scheduling will be done when parts are delivered. Everyone we interacted with is always very professional and courteous. Customer service where you have to deal with other people’s issues takes special individuals, Deron is truly one of those people.
Ed Santiago