This is the Google review I posted a week ago: So this happened to us today, 10 minutes after passing the General RV center in Huntley, IL while on our way back home to NJ from South Dakota. Ran over a large piece of rubber and destroyed our Grey tank plumbing. Circled back around to this General RV and it was the best decision EVER!! Everyone was an absolute GODSEND! The Service Department came right out, looked at our rig, assured us they had all the parts to repair the break and that they would get us back on the road as soon as possible! Less than $200 and less than 2 hours later, we were back on the road! WONDERFUL SERVICE, REASONABLE RATES!!! WE CAN'T THANK YOU ENOUGH!! Not to bad mouth other places, but if this was a C@mping W0rLd, there's no way we would have trusted that we would receive the same service and definitely not the same price! This General RV location treated us like valued customers even before they realized we bought our Motorhome at a General RV dealer in another state! Thank you again guys! You saved us big time!
The sales person Patrick was helpful and took a golf cart ride to look for the TV trailer. We found it perfectly.
They gave us a tour with our new trailer and showed us what to do. Excellent service.
The speed and ease of the purchase. I don’t like aggressive sales tactics and was pleasantly surprised by the professionalism of everyone involved. If I had one complaint, it would be my interaction with the male at the parts counter. He was the first person I encountered when I entered through the service entrance. I needed help that apparently did not fall under his job description. He made it very evident that I was bothering him by his demeanor. He was fairly rude and dismissive, how dare I bother him with such a mundane thing. Overall I appreciate the good experience and a big thanks for to Terry who did my walkthrough and Sara who made every effort to help me during my time there.