Bought my RV IN 2029. Customer se ice in the bays has been very good. Javiier Lara (sp?) is my contact and did a great job communicating. Huntley IL location.
They care and follow through on a purchase well after the sale. My camper went back to the factory 2x in 1 year but service manager Thomas (Huntley, IL location) worked with me until it was perfect. I appreciate that as annoying as the process was. The factory (Coachman Freedom Express) also worked with me to finally fix my ongoing slide out issue. This is my second camper I’ve purchased from General RV in Huntley and I will continue my business with them. Our first camper was purchased 11 yrs ago through them.
We have been dealing with General Rv in Huntley for ten years now. All the employees are very friendly and helpful. Their sales personnel are very knowledgeable and kind including our great salesperson Mike Chobak, who has taken care of us for 10 years. The service department is second to none, they are all very professional and knowledgeable including our great service advisor Andrew Acurrier. We are very happy with General Rv Huntley, Illinois
Employees were very friendly and acted like they knew what they were doing. John was a very good service representative and kept us informed the whole way along.
I liked Enoch. He was the only person at General RV out of 3 that I talked to that day who was more than pleasant, sermed determined to help me and committed to making things work out. He continued to make my experience with General RV pleasant and successful. I had just decided I would not be bringing my service back to General RV but after working with him I would not go anywhere else. He was thorough, informed me about what could and should be done and what could not be done.
Everything from making my appointment for maintenance to leaving. Everybody was very helpful and polite. Kept us informed the whole time we were there about our RV progress! I wouldn’t go anywhere else for maintenance or buying a RV.
Zac Calhoun was my Service Advisor. He made my experience seamless! His attention to all me needs was more than expected. I would recommend General RV to friends and family....