Brett was very responsive to my concerns about my class B Sprinter and I like the general inspection aspect of my visit.
What I didn’t like was the inspection fee, not that I mind paying for a service but that I wasn’t informed about it prior to coming in.
Overall, I really like the dealership and would buy my next class B from GRV.
Noe is wonderful. He helped us get our 2300MK travel trailer. He is a fantastic person and a great asset to General RV. I would recommend him to everyone.
The entire staff was friendly and nice. They took the time out to explain everything about the camper to us. Before we left, we had a question regarding the leveling and another staff member took the time to explain things again. We're so happy with the General RV staff overall.
The professionalism and knowledge base of the staff and technicians!
Being informed promptly about the progress on the installation of my additional upgrades and purchased equipment for my fifth wheel!
Zac Calhoun always provides good customer service when setting up service appointments and keeps me up to speed on the progress of routine maintenance for my RV.
Zack would text me updates often, I really appreciated that. This is the second time I’ve brought my trailer in and everyone is so helpful, thorough and quick to get your repaired done in a timely manner.
Cameron the salesman and Todd the person who walked us through our rv on pick up day were fantastic! Very thorough and knowledgeable.
The red carpet and sign outside our new travel trailer with our name on it was a nice touch
Would have been nice to receive some General RV or Alliance swag.
Overall can not complain about our experience from start to finish.
This Summer we had a suspension breakdown coming back home from vacation in Michigan, when I noticed that our Momentum 5th Wheel trailer was not level.
Arriving at General RV in Huntley the next day, where we purchased the unit, the Asst Service Mgr Zach, set me up with Craig a Service Advisor, and they went to work evaluating our trailer.
We left the trailer with them and waited for the phone call.
The next day, Josh the shop forman, contacted me with the estimate and said they were in touch with the manufacturer in Indiana for support in fixing my unit.
We were THRILLED to hear that Grand Design would back-up the repairs to get me completely satisfied and RVing with weeks. Not months!
Thanks to the entire General RV Team of Thomas the Service Mgr, Shop Techs and Craig my Service Advisor they did a great job!
Thank You General RV..
You can only imagine where We will buy our next NEW RV!
Everyone I came into contact with was very kind and encouraging. A Last-minute issue came up with my RV as I was driving away and it was clear that the team had all hands on deck to try to resolve it as soon as possible.