They make it easy to make an appointment for service, maybe because of the virus, maybe it's because it's a slow time of year, maybe they work to keep wait times short. I has some warranty work done on a back up camera and I did not buy the trailer from them, they still got me in quickly and my trailer was ready as promised. The replacement camera did not ship on time and General RV called and let me know about the delay. I worked with Debbie and she was great.
You are close to my proximity. You have a good sales team. your hours of operation are good. You have a skilled service technicians Large inventory. Your parts department is wonderful. The only concern has been your sales exceeds your ability to service in timely fashion.
Larry and Matt were so very helpful! They took care of everything they said they would and a few extra things they found along the way getting our camper ready for us. Thank you so much!! Highly recommend HUNTLEY General RV!!
People were great, very helpful and accommodating. Darrell Saperstein was fantastic. He wasn’t even our original salesperson and treated us like we were. Service was fantastic too. Always did what they said and we never felt like we were a burden. The team was Great and fantastic experience overall.
Everything was pretty good, just a few small details need improved. Like when we picked up the unit one of the storage doors was not locked and it had rained so water was inside it. We never got the correct key to shut and lock it
but still over all was good. We really like Melissa and Terry showing and explaining our new trailer.
I am a health care professional and wanted to be able to quarantine myself from my family because I see patients in the hospital. I also wanted something I could use for family vacations after this is all over. I needed a trailer quickly and they worked very fast. Everybody was kind and caring in the office. I loved the walk-through when I picked it up.
Both the online sales and local Huntley sales associate were very friendly, knowledgeable and not pushy when it came to buying my trailer. They answered all my questions. They worked with me and gave me the price I wanted right from the start instead of the games played in other sales locations.
Great Service, Great responsiveness, Great Communication, Yolanda Rocks!!! I had a few minor warranty issues. She has been a pleasure to work with. Really makes me feel I picked the right place to buy my camper.
Debi Barker was excellent to work with.
She personally saw to that all of the Warranty Issues were taken care of . Please thank her again for us.
Richard and Duane all courteous and [FIRST NAME REMOVED] the Technician was very thorough.
Thank you again for the great service.
Jim and Karen Schlater
Outstanding service from first contact and all the way through.
I believe the quality of the service reflects heavily on the relationship between management and employs . Every Person I interacted with had a smile and a very positive attitude . They like working there. Well done.
I intended to walk in and out of your shop paying only 150.00. Ended up taking all day and costing over 3500.00. Thank your team for doing a very thorough safety inspection . Possibly saving me a lot of hardship down the road. Thank you all and see you in a couple weeks.