Craig our service guy was very knowledgeable and attentive! Returned phone calls promptly. I know you guys are real busy because of season, but finding a way to speed things up with service would make you guys the best in the Midwest.
Truthful, trustworthy, and professional personnel. Show room is clean and well maintained, stocked as well staffed. Work shop is very clean and equipment is updated, extremely efficient.
We were treated with respect and kindness. The serviceman Zak kept us informed about the progress and what was happening. The tech that went through our RV was very through and explained a lot.
Andrew Currier and Matt Tjaden have been absolutely amazing, and we don't know what we would have done without them. We ran into several issues during our first year owning our brand new fifth wheel, and Andrew has been by our side the entire time as our service advisor. He is a great listener, works hard to provide answers, and always ensures everything is resolved and that we feel heard.
Matt was the first person we met in the service department, and his RV knowledge is incredibly impressive. He is always willing to help, truly listens to concerns, takes the time to explain things clearly, and works diligently to find a resolution.
Andrew and Matt go above and beyond as the perfect team. Because of them and the entire service department, we would highly recommend General RV.
Michelle
Kelly Car Buyer
unlike your service centers in Florida they actually did what they said they would do. And even when things didn't work out they got them squared away for me which I very much appreciated Catherine Spalding did a great job as did her service team
What I liked about my experience with General RV was that I found every employee interacted with to be genuinely caring and compassionate good hearted people. It is comforting to know they are willing to come together in team like manner to resolve any indifference or misunderstanding satisfactorily for the consumer, thereby making it easy to refer a prospective buyer or friend to General RV, and already have. On another note, my husband loved the kindness of the people at the front desk, and especially the warm cookies!
Everyone from Andrew and everybody in management, and service were very professional, friendly and willing to work with us to purchase our new camper.
There were no surprises and every promise was meant when we picked up the camper. Ed went over every inch of our camper with us and answered every question.
Our Sales Representative Kyle Crowe was very helpful and patient as we spent several hours with him looking at different models and floor plans.
When took delivery the walk thru went smooth, a couple of items were corrected, the hitch gear set up was very good.
Zack, the service representative was great! Very knowledgeable about his company and his service department. He did not over promise, but he did “deliver” the vehicle ahead of schedule. As a senior, I appreciated his courtesy and personal service.
The Service Advisor CRAIG FRYE was very knowledgeable and patient, this new camper is our first experience dealing with this design of unit and with working with G.RV...so far -so good.
They worked with us on our trade in including Rv insurance. Our unit was ready to go when we arrived to pick it up, and the few things we wanted taken care of was completed. The walk through was very detailed and informative. The hitch was installed right away and was less than quoted as they were able to complete the job quicker. All in all it was a great buying experience.