My sales man Rob
And Christina
She was the best person to definitely show me my camper and demonstrate everything
They both did a great job of helping me
Heather was great to work with when we had an issues with our camper. she got us right in to get fixed and had us back on the road by the weekend so we didn’t need to cancel any summer trips!
Alan is a well seasoned service agent who was able to effectively navigate the warranty company gauntlet and get the job done. The job complete allowed us to proceed with the last part of our camping trip.
The only snafu was with the phone system at the shop which was in process of a change over.
General RV was awesome. They did a great job servicing our rv. They we kind, friendly and very helpful. When elwe picked up our RV our battery was dead and they were very helpful jumping us and get ng us going. Heather was amazing. She kept us updated and made sure everything was perfect.
Our advisor Allen met with us after the work was finished and went over everything the techs did. This is the second time we had our camper in for warranty issues and Allen listened and made sure everything was written down and completed.
Issues from tech work:
Cuts in the underbelly not taped
Black tank not emptied
Electrical wires and connectors left on floor and in cup holder inside the camper
Our customer rep Gage, understood our situation and went above and beyond to ensure we got the quickest repair possible. He explained the process and potential outcomes so that we had a realistic expectations for the path forward. He communicated well.
I liked being able to stop in without an appointment and got setup to meet with a service advisor.
Everyone was so very accommodating and attentive to our needs and concerns.
Our part was ordered, shipped overnight, delivered and installed the very next day.
We were then back on the road to enjoy the rest of our vacation!
A little bit of a wait time before service work started. Nate was very informative and kept me up to date on my coaches progress. Once the process started things moved very quickly and I was very satisfied with the work that was completed and it took less than an hour for the repair work on my generator.