Our salesman Kevin was very knowledgeable on the product and was great to work with purchasing our new Brinkley G4000. Hudson and Nick our delivery specialists spent over 4 hours showing us all the toy haulers systems and how everything worked. My wife and I had a great experience with the General RV team.
Jordan kept us informed of the status of the part coming in from Thor and was able to adjust our appointment to get the part installed and not impact our camping time! The process was easy and took less time than then estimated. We were very happy with the whole process. We love having the staff at General RV to guide us in the warranty process… especially since we are newbies!
Upon arrival, my rv is gone over to check for any problems. I was then advised of the problem. The problem was taken care of, along with the recall. The other recall has not been taken care of yet due to Winnebago not having a solution. The only thing I would recommend is that the customers advisor come around more often to advise of the progress.
Everyone we dealt with in every department was very professional and patient. We cornered ourselves by making a purchase just a couple of days before a planned trip and the entire staff was extremely helpful in expediting the transaction and getting us down the road on time.
Our salesman Cody Kincaid listened to what we really wanted in an RV and was very patient with our concerns and answered all of our questions, knowing that our needs were met with the first RV we purchased in 2021, we knew upgrading and going back to General RV was our best choice and they didn't disappoint. We're very happy with the outcome and the employees there are considerate and helpful.