All staff through out our purchase and warranty work on our camper was excellent. Fun and friendly people. We drove from Ann Arbor to Wayland because of the treatment and positive attitude of the staff that many other dealers did not provide.
We are new class B RV owners and had lots of questions about how to “de winterize ” and use our vehicle. They spent plenty of time with us answering our questions. Very happy with the service!
I very much enjoyed working with Trevor. His communication and follow through were excellent. Very helpful and efficient.
What I did not like, probably reflects the RV industry not general RV. I went in needing a repair, but ended up replacing the whole slide mechanism because of discontinued parts. Also have a door that is delaminated and broken. Did call grand design also, everyone seems to be ready for you to spend money, but no recourse when things fail. We were planning on buying a new fifth wheel, I am now contemplating whether to buy a new RV $80,000 with a one year guarantee something that I don’t know if I’m going to do. also have enjoyed working with Riley in sales. Thank you, [FIRST NAME REMOVED].
Trevor is a wonderful service agent. He is always a model of calm understanding and knowledge. He has helped me many times over the past few years. The work is always done in as timely manner and always done well. The recent repair was done to perfection.