General RV of West Michigan (Wayland) Facebook Twitter Googlemaps Yelp

   8279 Reviews
476 Reno Dr.
Wayland, MI 49348
269-792-9118
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Recent Reviews:


KALAMAZOO, MI, MI
In and out quickly.
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EAST LEROY, MI, MI
They got our coach done in plenty of time for our next trip.
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CADILLAC, MI, MI
Review of General RV in Wayland, Michigan We recently had the pleasure of working with General RV in Wayland, Michigan, and overall, it was a very positive experience. Here’s a detailed breakdown of what stood out and a few areas where there’s room for improvement. What Stood Out Wide Range of Options General RV offers an impressive variety of choices, from their Keep You Camping program - considered an “industry differentiator” because it prioritizes your ability to use your RV during peak camping season and educates owners on what truly needs immediate attention versus what can wait - to various extended warranties. Their willingness to work with customers and tailor options to individual needs really sets them apart. Exceptional Team Members • Marcus (Salesperson Extraordinaire): Marcus was fantastic. He patiently answered all our questions and helped us secure a great price. His expertise, honesty and friendly approach made the buying process smooth and enjoyable. • Justin (Financier and “Cliff Talker”): Justin was incredibly patient with all our questions, especially when we raised concerns about General RV’s service department Yelp rating. He walked us through the financing options clearly and helped us understand everything thoroughly. • Aaron (Parts Specialist): Aaron was straightforward and helpful, providing a clear list of must-have, nice-to-have, and cool items for our RV. His no-nonsense attitude was refreshing and very useful. • Jim (Walk-Through Expert): Jim gave us a thorough walk-through of the RV and explained all the features in detail, ensuring we felt confident with our purchase. • Andrew (Insurance Specialist): Andrew was amazing at finding the best insurance coverage and deductible combination within our budget. His expertise made a complicated process much easier. • Front Desk Team: The ladies at the front desk were attentive and helpful throughout. Even though they initially spelled our name incorrectly, they quickly fixed it and kept the atmosphere light with some friendly teasing. Areas for Improvement While the overall experience was great, the cleanliness and attention to detail inside the RV could use some work. There were issues like the time wasn’t set in the clock, caulk around the outside lights and smeared on a window, and a receptacle so dusty that I initially thought its color was off. Improving these small details would elevate the customer experience significantly. Final Thoughts General RV in Wayland offers excellent customer service, knowledgeable staff, and a variety of helpful programs that make RV ownership easier and more enjoyable - especially for a first time buyer. With a bit more focus on the finishing touches and cleanliness, they would be absolutely top-notch. I highly recommend checking them out if you’re in the market for an RV
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FRUITPORT, MI, MI
Everyone was very nice , beemer was very good , no pressure , showed and drove a good mix of vehicles , made the selection process better than expected Thank you Dave hazekamp
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ANCHORAGE, AK, AK
The job was accomplished well and in a very timely manner.
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CROSSVILLE, TN, TN
Mike was great
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JENISON, MI, MI
They had the parts in stock and had it done when they said it would be
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VALPORAISO, IN, IN
Flexable arrival time, ease of check in
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WESTLAND
Very helpful
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Huntsville, TN, TN
Seemed to go over all my concerns and fixed properly.
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GRASS LAKE, MI, MI
They were patient and prompt to address any questions and issues I had. Thanks to all.
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SAUGATUCK, MI, MI
Found the problem and fixed the repair quickly.
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ROCKFORD, MI, MI
Mike was very helpful and kind! He listened to me and helped me with everything I needed and suggested some very good ideas. I will definitely return to him each year for help. Thank you very much. [FIRST NAME REMOVED]
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HOLLAND, MI, MI
Excellent staff in all departments, smiles everywhere, everyone wanted to help and did!
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BATTLE CREEK, MI, MI
The service.
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Being honest. Answering questions that I needed help with.
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SOUTH HAVEN, MI, MI
Courteous, efficient service. Resolved my issues with my trailer in a very timely manner.
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FT MYERS, FL, FL
The lady was great explaining everything. Then Jeremy finished up. He has always been very helpful. Great people.
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FLUSHING, MI, MI
How quick they got the part to us.
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CASCO, MI, MI
Mike Williams did an excellent job of handling my service needs. He obtained the needed part and fitted it in to their busy schedule to take care of my service problems. Mike is a strong asset of the General R V service staff.
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