It was one of the best sales procedures I’ve ever been through and I am in sales from the time I walked to the door to the time I left very professional. Everyone was personable, and I felt like I made a good deal when I walked out. I felt like they had my best interest when I left phenomenal experience!
Service was completed on time and even a bit early. Sandy was very efficient and thorough. kathi kept everything moving from the time I arrived until pickup.
The professional courtesy extended, ease of transitioning of trading in my travel trailer onto a new travel trailer
Sales and finance were extremely helpful and friendly
Our salesman, Mike, was awesome! He was attentive but not pushy, which we appreciated greatly! The manager and finance person made everything seamless. Jerrell was great at pick up. He was very knowledgeable and made sure any concerns were immediately addressed.
Jean, my service advisor communications were good, however, my original service advisor had a family emergency and I was left out on the lurch and had to contact the service manager, Kyle, to figure out what was going on. They apologize and conveyed it was a little chaotic trying to handle his hand off of customers waiting for parts to arrive and scheduling subsequent service. I felt for the General RV team as my previous service advisor, as I found , passed away unexpectedly (sad/shocking). Bottom line, the parts were reasonably priced and the service was fine - I have never departed the service department without finding something discrepant. My wife and I are overly nit picky because it seems like there isn’t a quality assurance process post completion of work.
The people!! From meeting Rick to finishing up with Jason and Kenny and everyone in between we felt like everything worked professionally like clockwork. Kaylynn managed every area with ease. I wish every business had employees like those at General RV. We loved how friendly, caring, professional and knowledgeable the staff are. We have bought a lot of cars and RVs in our 75 years and have never felt so comfortable with the entire process. Everyone went the extra mile to help and answer every question we had. I can’t say enough about our experience with General RV.