The people! The people! The people! Every person was amazing and worked tirelessly to make sure our motorhome was perfect and ready for us. We did not just buy a new motorhome, we made new friends!
I recently visited the parts department to order a new storage compartment door, and I had an exceptional experience, thanks to the fantastic assistance from an older gentleman working there. His knowledge and customer service made the process seamless and stress-free.
From the moment I approached the counter, he was attentive and genuinely interested in helping me find the right part. I wasn’t entirely sure about the specifications of the door I needed, but he patiently asked detailed questions to understand my requirements. His expertise was evident as he quickly identified the correct model and confirmed its compatibility with my setup.
What stood out most was his friendly demeanor and willingness to go the extra mile. He took the time to explain the ordering process, provided an estimated delivery timeline, and even offered tips on maintaining the new door once installed. He also double-checked the inventory and ensured the order was placed promptly, keeping me updated every step of the way.
The parts department itself was well-organized, but it was the gentleman’s professionalism and warmth that made the experience truly memorable. I left feeling confident in my purchase and grateful for his outstanding service. I’d highly recommend this department to anyone needing parts, especially if you’re lucky enough to work with him!
Buying from general rv in Draper Utah was an amazing experience. We were treated amazing by everyone. Sales team was awesome, Bobby C is awesome! Finance J Dulco was amazing and worked with us! Wyatt did a phenomenal job showing us all about our new trailer. And the techs installing our second ac and hitch laying on the hot asphalt were so appreciated so hard working! No other place I’d buy from!
I want to give a HUGE shoutout to Devon, the service manager. He knows how to do customer service the right way. He called me personally after hearing about some of my frustrations to get a better understanding of what I had been dealing with. He reviewed my situation, followed up with me, got me into a service bay and fixed my problem. He moved heaven and earth to make me a happy customer again…the same day we spoke! General RV needs more people like Devon. I’m very happy with my experience with Devon.
This is my fourth RV with this location. The staff and sales and service are great to deal with. They always take good care of me. That’s very important since I was recently widowed and I am doing the RVing on my own