I had my fifth wheel in for a recall and was having an issue with on of the slides. They looked at the slide discovered the problem submitted a warranty request and scheduled an appointment to install the parts before I leave on vacation
April was very friendly, helpful and explained the process and costs for the different services we needed. She kept us informed and provided us with great guidance when we needed to make some decisions. Our issues were all resolved but unfortunately we have to come back for a recall in the near future as the parts have to be ordered. She worked with us to schedule an appointment around some of our conflicts. We will be happy to work with her again when we return for that service appointment. Thanks April! See you in a few weeks!
Friendly and professional all around. From sales to final walk through. Items that were found on walk through were addressed quickly with follow ups as needed. We never felt rushed.
We have purchased a few RVs from general rv and have had extensive service done in the past. We were not impressed with service . This was years ago. However, we did just purchase a new class c and Hayden Russell was our sales rep. He was awesome- very caring and knowledgeable and we would definatly use him again in the future.