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   5330 Reviews
12195 Harley Club Dr.
Richmond, VA 23005
804-412-4160
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Recent Reviews:


FREDERICKSBURG WV, WV
Nikki and your service and body repair staff are awesome! [NAME REMOVED]
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Conway SC, SC
They were able to take us in, the same day, let us stay overnight. Very nice employees. We were greatly Impressed. We really think, if we ever get another RV, we will come to General RV Ashland. Thank you, All. God Bless. I will definitely type a letter, when we get back home & send it to your headquarters office & a copy of the letter for your Ashland location, to post for others to see.
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PURCELLVILLE VA, VA
We needed help RIGHT AWAY with an A/C unit that we thought had failed. We worked with Ty in the Ashland service department. He got our Tiffin in for diagnostics as soon as we arrived, explained the problems and short-term fixes, ordered a new unit for a long-term solution, and scheduled the final work in the same week. Ty kept us apprised of the work being done, and also was very attentive and professional. There really was no room for improvement in our experience. Kudos to Ty!
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N. CHESTERFIELD VA, VA
Knowledgeable and friendly staff. Very efficient financing process.
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DUNEDIN, FL, FL
The courteous and knowledgeable employees including April, Elliott, Bo, the ladies in reception and others. The prompt exceptional service of the maintenance staff and others. This dealership is a pleasure to come to for help.
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LORIS SC, SC
We had a blow out on Rt. 95 on our 2026 Grand Design Imagine 2500RL. The right rear tire (Goodyear Endurance E Load) blew out 2 miles from our destination campground. I had to put the spare tire on while on the side of the road at the exit ramp. One reason we stay at the campground, we know that General RV, our dealer has the Ashland, VA location nearby. I spoke with the parts and service department to verify that they had the same size tire so that we could continue our trip. We checked out at 11:00 am the next morning and immediately went to General RV. They were able to replace the right rear tire and verify that the aluminum wheel was not damaged. Our service advisor, April Spoon was awesome! She is very polite and professional. We left General RV a little after 4:00 pm to continue our trip north. Honest disclosure: Please note that we bought our camper at a different General RV location in West Chester, PA. The West Chester location has a great service department also with experienced technicians. However, the Salisbury, NC location that is relatively new is not a good location for service repairs. We experienced extreme delays, passed along to different service advisors (newly hired), shoddy work, items not completed, not submitting warranty approvals to Grand Design, not returning phone calls, unavailable service manager, etc. The Salisbury, NC location had our camper for 2 1/2 months during our first year of ownership and still couldn't complete repairs. We weren't treated as customers. Just terrible. Bottom line, all stores are not created equal.
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POWHATAN VA, VA
The parts department had what I needed at a great price!
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POMFRET MD, MD
Personnel are friendly and sales (Adam) was very good in showing and explaining the different features of the RVs he showed us. I want to single out Mark Johnson for his excellent walk around explanation of the operating systems on our new Newmar motorhome. He was knowledgeable and patient with all our questions.
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FELTON DE, DE
It was a smooth operation from purchase to closing. Like a well oiled machine. Phil was extremely knowledgeable and helpful, Justin was well prepared, Natalie is simply adorable, sweet and very helpful, Bo was very helpful and Adam worked the deal we were wanting, helped my husband with driving confidence and was there as needed. Unfortunately, I don’t recall her name but the lady at the service counter was so valuable with her assistance in ordering snap pads, TPMS and more. A really good team. We saw everyone working together well.
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CLINTON MD, MD
Timeliness
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Mineral VA, VA
Hillary wasn’t pushy and everyone was straightforward as I think as it gets! And I don’t feel that anyone fed us a bunch of bs like mcgeorges tried to! Thanks
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Tall Timbers MD, MD
They were willing to help us out in a pinch.
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CHESTERFIELD VA, VA
The variety of RV options available for Class C, Class A and Travel Trailers.
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RICHMOND VA, VA
My Service Advisor, Lori Green, was excellent. Personable, knowledgeable and professional!
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Ashland VA, VA
Sam, our salesman, did everything he could to make this a pleasant experience. Blake worked hard to get us financing and Mike was very thorough with us going over the new camper prior to leaving the dealership. We did encounter a small issue once we arrived home and met with the service departing the next morning and they were very receptive in addressing our concerns. We look forward to a long relationship with General RV!
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King William VA, VA
Service advisor (N.H,)was friendly, answered all questions and was great to work with.
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Bumpass VA, VA
Hillary was very knowledgeable and polite. Even though I had a million questions
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Richmond VA, VA
Great customer service! Rare to find these days for an RV repair.
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ASHLAND VA, VA
Very professional we were not pushed or persuaded at any time .
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I took my unit in for some recall work. Nikki was my service advisor. She did a great job and kept me informed on the status and parts. I will be going back in the future for work.
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