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   4810 Reviews
12195 Harley Club Dr.
Richmond, VA 23005
804-412-4160
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Recent Reviews:


HENRICO VA, VA
We recently had an outstanding experience with the Service Department at General RV Center for a warranty repair on our Class C motorhome. From start to finish, the customer service was truly exceptional, making a potentially stressful repair process smooth and reassuring. Our Service Advisor, NiAsya, was the highlight. Communication was phenomenal; we received prompt updates every step of the way—not just when the work was completed, but during diagnostics and parts ordering. They took the time to clearly explain the issue (a malfunctioning slide-out mechanism) and detail the necessary steps, ensuring we understood the scope of the work. It's rare to find a service center that combines technical expertise with such high-level customer care. The entire team acted with professionalism, friendliness, and a genuine commitment to customer satisfaction. We highly recommend General RV Center's service department for any repair needs and will definitely be returning for future maintenance.
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SPEARFISH SD, SD
Friendly service and they had the part in stock that I was looking for at a reasonable price!
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Spotsylvania VA, VA
Everything thing was great The only thing they needed to do was turn heat up in building
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Earlysville VA, VA
Knowledgeable people; easy going and friendly; swift and helpful. Good price.
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north chesterfield VA, VA
Our service advisor (Danny Browder) was professional and courteous! It was a very pleasant experience!
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HAMPTON VA, VA
People are both professional and friendly.
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powhatan VA, VA
Nikki, the service advisor, was very knowledgeable and professional. The service on my rv was preformed in a timely manner as promised.
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CHESTERFIELD VA, VA
The customer service Agent was very helpful in diagnosing the problems with my coach.
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CHRISTIANSBURG VA, VA
Service rep was knowledgeable, courteous and expedient best ever ever thanks
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VIRGINIA BEACH VA, VA
Easy process
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Service personnel listen to your concerns.
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Gloucester VA, VA
Everything was good/on time
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Pine Plains NY, NY
Everyone was very friendly and excited about my purchase. Everything went smoothly. They have a great staff that covers all the bases. I drove seven hours to buy this camper and I’m really glad it was worth it.
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GLOUCESTER VA, VA
Service manager (Nicki) was very efficient and my time to pick up the RV was minimal.
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MCHENRY IL, IL
Great advisor in Danny B
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DOSWELL VA, VA
Advisor kept me updated and I only got charged for the additional work I asked for. General had some issues that they caused but they took care of them.
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CREWE VA, VA
Seemed like they were well organized and I didn’t feel pressured.
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Lori, my advisor was very thorough and detailed throughout the check-in process. Helpful with some other items… A pleasure to work with!
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PRINCE GEORGE VA, VA
A crucial aspect of our RV acquisition was the transparent and supportive engagement with the sales team, who facilitated a financially sound purchase. They offered favorable terms and collaborated effectively to align the RV's cost with our budgetary constraints, without requiring any concessions on our desired features. As a result, my spouse and I now own the RV we envisioned, and our financial stability remains uncompromised.
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PALMYRA VA, VA
Nice staff, clean uncluttered waiting area.
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