Jeff took the time to show us several RV’s even though we didn’t buy anything. He tried his best to find us something that we liked but we are too old to spend that much money on something we wouldn’t be able drive for very long.
The entire sales, finance and delivery team were very accommodating and worked with us to ensure we purchased the right camper. After the initial unit disclosed some issues that would require a lengthy repair time the staff at the Ashland Va General RV quickly located a different unit. Outstanding customer service! Our sales rep Hillary was fantastic. Justin and John in finance worked with us on the deal. Jimmy the sales manager helped find a replacement camper and Lisa and Mike from the delivery team were great!
Everyone there was super nice and very helpful. We had a great experience during both the selection and delivery process for our new coach by Thor!
Thanks to all!
Shawn,(don’t know his last name) my tech has always been great for any service required. He’s meticulous, knowledgeable and efficient in his work.
This was my first experience w service advisor Brandon Hall. He was great, got my RV in quickly was polite, personable and communicated well.
Lori, our service advisor, understands that we live in our unit full time and makes every effort to accommodate us during the same day, which we appreciate.
Michael was very informative and helpful in trying to find us a rig we would love and within budget. He was patient and met with us several times prior to our purchase. Would return and/or recommend him for any future or any friends purchases!!
We had done our homework prior to coming in. We knew the unit we wanted. We were given plenty of of time to look inside and out. All questions that we had were answered. On the day of pick up, the gentleman went thoroughly through the unit with us, assuring we knew everything about the unit. General RV is the only dealership I will deal Erin from here on out.
The entire experience from initially looking at campers, to making our selection, to completing the paperwork was fantastic! Everyone was very friendly and helpful and they were able to answer every question we had. Awesome experience!