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   4534 Reviews
12195 Harley Club Dr.
Richmond, VA 23005
804-412-4160
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Recent Reviews:


VIRGINIA BEACH, VA, VA
Danny’s service and communication. He is a true professional and a great representative for General RV.
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FREDERICKSBURG, VA, VA
Pleasant person to work with .
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MECHANICSVILLE, MD, MD
James Brown was fantastic. So helpful and patient.
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CHESAPEAKE, VA, VA
Staff was great
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VIRGINIA BEACH, VA, VA
James Brown our sales guy and Joey, our finance guy were great. I had to ask Brian, who did our walkthrough three times about a small missing part. Each time he said he'd take care of it but he never did and we left without it. Considering how much we had just spent I was very disappointed. Also, the tech guys had trouble getting our truck to connect with the trailer. Eventually the said it was fixed but when we were getting ready to leave for home the problem returned. By this time the service department had closed and I was able to flag down Michael, who was our liaison with service. He said he was not a mechanic and tried his best to help us. We drove over two hours with an intermittent connection that was beeping constantly with not knowing if the lights and brakes on the trailer were working properly. It was very stressful especially considering that we had never towed anything as long or heavy as the trailer. I'll let you draw your own conclusions. Overall the price was fair and the trailer is beautiful.
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WINCHESTER, VA, VA
Good service
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WILLIAMSBURG, VA, VA
Very professional and take care of you like your one of the family.
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RICHMOND, VA, VA
Work gets done in a timely manner
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SOUTH PRINCE GEORGE, VA, VA
Professionalism and knowledge! I really enjoyed our sales experience with Zach.
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Vienna, VA, VA
Nikki was great to work with and kept me informed of the progress. Work seems to be high quality.
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EARLETON, FL, FL
While driving through the area, we developed a problem with our slide. We bought our Class C new from a CampingWorld, so called them for help on 7/9. They said, “we can help you in mid-Aug.” Called General RV, Cassie said “bring it in in the AM when you get to town and we’ll see what we can do.” Went in. Waited an hour until there was an opening with a service advisor, Lori Greene. They discovered it was a bad switch. You had the part and after lunch, we were fixed and on our way. Lori was also great and told us she’d provide us with an update at a certain time & she did. Kudos to your staff! You have a new customer when we return home to FL.
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Courteous and a job well done.
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FREDERICKSBURG, VA, VA
Nikki is always great. Friendly service team, great atmosphere
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VA BEACH, VA, VA
The facility was very impressive. We showed up at opening to have a couple of recall safety items checked to see what kits or parts were needed then schedule the work. We were taken care of quickly and were rescheduled for our future repair. We want to mention our service writer Nikki walked us through and explained what was needed on our coach and took care of us. Thank you, Scott
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CHESTER, VA, VA
Custom service for me has always been *****
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LEONARDTOWN, MD, MD
I didn’t wait for my appointment and I was kept informed about my RV
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MIDDLETOWN, VA, VA
Everything ran smoothly, without issue, from Internet search to contact with Bill Loesel in the Corporate Office to finalization of deal with Chris Coleman to signing paperwork in Ashland Va, to Brian’s on site inspection, Operating and Maintenance and Q and A walk thru to the 130 mile trip home towing my 2022 Like New 29’ Forest River Salem Cruise Lite Travel Trailer. Rarely has such a major transaction gone as well as this one, from promises made to promises kept. Every person at General Rv was friendly, courteous and very knowledgeable in their job. I would highly recommend them for anyone who seeks to purchase an RV. They will not be disappointed. As an Army Ex Paratrooper Combat Vet, I also Greatly Appreciated their efforts to accommodate my mobility needs while at their Ashland Va Dealership. First Class!
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POWHATAN, VA, VA
I am extremely happy with my purchase. I bought a 2016 grand design solitude. My customer service experience was great. My sales person was awesome.Thank you Zack.
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SPRINGFIELD, VA, VA
Nikki has always been great. I had to change my original appointment. She quickly responded with a new one.... Answered all my questions and Constantly keeping me updated during the servicing of my unit. The servicing was promptly completed, the technicians were very professional and knowledgeable. Nikki made sure I was satisfied with the work. She is a great seevice rep.
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LOUSIA, VA, VA
My service advisor kept me in the loop of everything that they were doing until he went on vacation when he went on vacation no one told me that my trailer was done. I had to call to find out if it was done.
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