General RV Richmond Facebook Twitter Googlemaps Yelp

   5067 Reviews
12195 Harley Club Dr.
Richmond, VA 23005
804-412-4160
Visit Website

Recent Reviews:


TOANA VA, VA
clear communication across all members regarding our purchase.
Report a concern

Powhatan VA, VA
Lori is the best! Super attentive and thorough. Always taking care of the customer.
Report a concern

STAFFORD VA, VA
The best part of the place was Danny Browder. Service required me to oversee some of their work to ensure it was complete, but Danny, as the service advisor, always took care of the customer without hesitation.
Report a concern

STAFFORD VA, VA
April did a great job getting me in and out for warranty work and the work was completed in a quality manner.
Report a concern

NEW KENT VA, VA
I was in a very difficult situation. I needed a trailer inspection for my flatbed trailer. I called the store where they understood my need. The service and parts department communicated very clearly that this was close to the end of the day and if any work needed to be completed that parts didn’t have, they would have to fail the trailer. After I arrived Lori Greene helped me, quickly got the trailer in the system and talked to the tech. From start to finish I was there less than 40-minutes! This is huge and I could not ask for better service. The staff was so friendly and went above and beyond. I knew I could trust this staff because I have purchased multiple RV. I was amazed that they took the time to help me even with a trailer General RV does not sale.
Report a concern

CONQUERALL MILLS NS, NS
The continuous support and follow ups from Corey Mercer throughout the entire process. The professional service from the entire staff that also participated in the purchase of the RV. The video review and the helpful suggestions regarding possible add on to the trailer!
Report a concern

CHESAPEAKE VA, VA
Extremely friendly staff, great selection of travel trailers. All in one locations
Report a concern

STAFFORD VA, VA
My service advisor Nikki is exceptional. There is one way General RV could improve regarding service. It took over 6 months to get a replacement fuel pump and filter for the Onan generator on my 2024 Thor Sequence 20L. Had this occurred during the prime RV season this would have severely impacted our camping options. That long a delay which effectively eliminated off-grid camping opportunities is unacceptable. Providing a “plan b” that ensures that repairs can be made without violating the warranty should be developed.
Report a concern

ASHLAND VA, VA
The friendly staff and atmosphere were very welcoming. We learned so much from Hayden and Mark about our RV. Even the nice lady who helped us in the store area with hoses who gave us great tips. The coffee was also very good!
Report a concern

BETHESDA MD, MD
Nikki is a superb service associate. Service did an excellent job in summerizing my coach and the multi point inspection.
Report a concern

Nikki is great to work with and makes everything go smooth and efficient.
Report a concern

KING GEORGE VA, VA
I recently took my motorhome in for service. My service advisor was April. She took her time and took down all my information and went over all the services that we’re going to be completed. Later on as I was checked out and almost home, it was realized that one of the services was not completed. Obviously, I was not happy as I live almost an hour away. April patiently listened to me and my displeasure. She immediately reported to the service manager about the situation and they notified me that they would send the technicians to my home to complete the service. Mistakes happen, that’s life. I am more than satisfied in the way things were handled. Kudos to the General RV staff in Richmond for addressing this matter and making sure that the customer is treated fairly. Many of us feel as if once you spend the money and buy a recreational vehicle from most dealerships, when it comes to taking your vehicle and getting service work done that you are not appreciated anymore. This is certainly not the case with General RV in Richmond. Great Job!!
Report a concern

Punctual check-in with our Service Rep Nikki. Great support from the parts team!!
Report a concern

SHIPMAN VA, VA
Everyone was very nice and informative. They listened to what we wanted and showed us options to fit our budget. We especially like the salesman Paul Mangano! He was awesome!
Report a concern

April was very helpful and got us worked in fast and back on the road. Thanks!
Report a concern

HAMPTON VA, VA
Personnel are both professional and friendly.
Report a concern

FREDERICKSBURG VA, VA
The. Entire staff at General RV were fantastic. Keeping me informed constantly and throughout the entire maintenance process.
Report a concern

ROMEOVILLE IL, IL
Great experience. Everyone is friendly and knowledgeable. Will definitely continue to use them
Report a concern

LANCASTER VA, VA
Staff is always courteous and helpful
Report a concern

ROMNEY WV, WV
Great service and addressed all of our issues!
Report a concern