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   4835 Reviews
12195 Harley Club Dr.
Richmond, VA 23005
804-412-4160
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Recent Reviews:


Fredericksburg VA, VA
Prompt attention to arrival. Service rep Laurie Green very personable. Good communication. Handled a couple of issues that I hadn’t noticed.
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SHARPTOWN MD, MD
Friendliness and knowledge
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FREDERICKSBURG VA, VA
After some miscommunication our service rep Lori took great care of us. Thank you so much
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MECHANICSVILLE VA, VA
The service was great and my service advisor, Lori was great.
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MONTPELIER VA, VA
Install seems to be fine. Niasya communicated well and was a pleasure to work with.
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KING GEORGE VA, VA
Had my 5th wheel in for some various warranty work. My service advisor, Nikki, kept me posted every few days on status, and the work was done as requested. They had to order a couple of parts and offered to ship them to me instead of me needing to bring the camper back (I live 90 minutes away).
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CULPEPPER VA, VA
Hillary Patch was great! She took the time to listen and found exactly what we were looking for.
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RUTHER GLEN VA, VA
Nikki is great and is always willing to work with me and keeps me in the loop on my units status.
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CHESAPEAKE DR VA, VA
We came in expecting to drop off our RV and they were able to do everything that needed to be done that afternoon. Very proficient. Thank you.
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RICHMOND VA, VA
Parts staff were very helpful on my 3 trips to get what i needed
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FREDERICKSBURG VA, VA
Mr. Danny Bowder is a wonderful Service Advisor. He explained Winterization and other recommended services needed to maintain our trailer. He is courteous, professional and efficient. My husband and I look forward to working with him in the future. The Service Technicians have high standards and are trained extremely well. Excellent work!
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BUMPASS VA, VA
It has been a pleasure working with Danny as my service advisor and he along with Jeannie and another gentleman stayed past their working hours to get me checked out and air up my class A tires to the correct pressure. Great customer service. The downside of my service visit was a lack of sweeping and cleaning up from the work that was completed inside the camper and they installed new doors on the washer/dryer cabinet but didn’t include any handles or knobs to open the doors. Not sure how that makes any sense. The last issue was the parts person who checked my water compartment to see what Newmar whole house water filter was needed failed to close properly the swinging door to latch it closed. On my way home on the interstate it flung open and luckily didn’t get hit by other vehicles and by the time I stopped the screws were stripped that holds on the retractable hinge that connects to the panel. Bad outcome overall and I’ve had to jury rig the screws to partially hold onto the panel. I’ll need to resolve the still strippped screws that are barely holding onto.
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North Prince George WV, WV
The people and the huge inventory
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RICHMOND VA, VA
The swift and polite approach to dealing with the issue
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FALLS CHURCH VA, VA
Service rep (Lori) was great.
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ALLISONIA VA, VA
What a great experience picking up our new camping trailer. We were welcomed, oriented and kept up to date on every step of the way. Thank you Lisa, Beth, Nikki, Blake, Michael, and Sandy. Enjoyed the excellent team.
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HOPEWELL VA, VA
The sales staff was friendly, very knowledgeable where you were not pushed into buying something we didn’t want. We’re disgusted with the salesman and the sales manager and we was led into the right direction and we got an RV that we love for a price that was more than fair and reasonable. I would thoroughly recommend my sales person. Justin very nice young fellow with a strong ethic of doing what’s right the sales manager very knowledgeable. Very helpful. Worked hard to get what we wanted and succeeded we were we were presented our RV. It was serviced cleaned and everything was checked on it to make sure that it was working correctly and appropriately. I can’t say enough good things about this team up at General RV in Ashland, Virginia. Everyone there was extremely helpful and very cheerful thanks for everything
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FREDERICKSBURG VA, VA
The sales staff was very helpful in selecting our camper and working through the deal. When problems were found with the unit we the unit we planned to purchase they quickly located another unit in the area and had it brought in. Our sales rep Hillary was especially pleasant to work with.
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STAFFORD VA, VA
Lori was fantastic- knowledgeable and helpful. We had a lot of work done and she kept up up to date throughout the process! great Job!
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ASHLAND, VA, VA
The staff is very friendly and knowledgeable.
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