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   5066 Reviews
12195 Harley Club Dr.
Richmond, VA 23005
804-412-4160
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Recent Reviews:


NEW KENT VA, VA
I was in a very difficult situation. I needed a trailer inspection for my flatbed trailer. I called the store where they understood my need. The service and parts department communicated very clearly that this was close to the end of the day and if any work needed to be completed that parts didn’t have, they would have to fail the trailer. After I arrived Lori Greene helped me, quickly got the trailer in the system and talked to the tech. From start to finish I was there less than 40-minutes! This is huge and I could not ask for better service. The staff was so friendly and went above and beyond. I knew I could trust this staff because I have purchased multiple RV. I was amazed that they took the time to help me even with a trailer General RV does not sale.
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CONQUERALL MILLS NS, NS
The continuous support and follow ups from Corey Mercer throughout the entire process. The professional service from the entire staff that also participated in the purchase of the RV. The video review and the helpful suggestions regarding possible add on to the trailer!
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CHESAPEAKE VA, VA
Extremely friendly staff, great selection of travel trailers. All in one locations
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STAFFORD VA, VA
My service advisor Nikki is exceptional. There is one way General RV could improve regarding service. It took over 6 months to get a replacement fuel pump and filter for the Onan generator on my 2024 Thor Sequence 20L. Had this occurred during the prime RV season this would have severely impacted our camping options. That long a delay which effectively eliminated off-grid camping opportunities is unacceptable. Providing a “plan b” that ensures that repairs can be made without violating the warranty should be developed.
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ASHLAND VA, VA
The friendly staff and atmosphere were very welcoming. We learned so much from Hayden and Mark about our RV. Even the nice lady who helped us in the store area with hoses who gave us great tips. The coffee was also very good!
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BETHESDA MD, MD
Nikki is a superb service associate. Service did an excellent job in summerizing my coach and the multi point inspection.
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Nikki is great to work with and makes everything go smooth and efficient.
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KING GEORGE VA, VA
I recently took my motorhome in for service. My service advisor was April. She took her time and took down all my information and went over all the services that we’re going to be completed. Later on as I was checked out and almost home, it was realized that one of the services was not completed. Obviously, I was not happy as I live almost an hour away. April patiently listened to me and my displeasure. She immediately reported to the service manager about the situation and they notified me that they would send the technicians to my home to complete the service. Mistakes happen, that’s life. I am more than satisfied in the way things were handled. Kudos to the General RV staff in Richmond for addressing this matter and making sure that the customer is treated fairly. Many of us feel as if once you spend the money and buy a recreational vehicle from most dealerships, when it comes to taking your vehicle and getting service work done that you are not appreciated anymore. This is certainly not the case with General RV in Richmond. Great Job!!
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Punctual check-in with our Service Rep Nikki. Great support from the parts team!!
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SHIPMAN VA, VA
Everyone was very nice and informative. They listened to what we wanted and showed us options to fit our budget. We especially like the salesman Paul Mangano! He was awesome!
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April was very helpful and got us worked in fast and back on the road. Thanks!
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HAMPTON VA, VA
Personnel are both professional and friendly.
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FREDERICKSBURG VA, VA
The. Entire staff at General RV were fantastic. Keeping me informed constantly and throughout the entire maintenance process.
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ROMEOVILLE IL, IL
Great experience. Everyone is friendly and knowledgeable. Will definitely continue to use them
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LANCASTER VA, VA
Staff is always courteous and helpful
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ROMNEY WV, WV
Great service and addressed all of our issues!
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Fredericksburg VA, VA
The lady that helped in the service department was great. She was very helpful.
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North Chesterfield VA, VA
RV services did an excellent job of making sure I knew about my trailer, how it worked and what was included and not included. The service tech was great and very knowledgeable. They have checked in to see if I have secured a spot for my trailer to set up good delivery service. Over all very good attitudes making this portion of my experience a great experience.
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AIKEN SC, SC
Our sales person, he was prepared. He was on time. He followed through with everything that he said he would do
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POWHATAN VA, VA
Communication has been excellent.
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