General RV Richmond Facebook Twitter Googlemaps Yelp

   5117 Reviews
12195 Harley Club Dr.
Richmond, VA 23005
804-412-4160
Visit Website

Recent Reviews:


MECHANICSVILLE VA, VA
Very helpful and friendly. Darrell was so nice answering all of our questions.
Report a concern

WEEMS VA, VA
Friendly and great service 😊
Report a concern

LYNCHBURG VA, VA
Nikki was great ! She has always strived to ensure that any service work is done correctly and completely and ensures the customers needs and questions are addressed prior to customer leaving the dealership.
Report a concern

SUFFOLK VA, VA
Inventory, sales & service personnel.
Report a concern

MECHANICSVILLE VA, VA
Nikki was very helpful and had me in and out with in a day
Report a concern

GOODE VA, VA
From the moment my family and I walked in and started our shopping process we were amazed that from the receptionist at the front desk to the gentleman who showed us three campers and to the other incredible General RV employees who helped us through the selection and purchasing experience we agreed afterwards that never have we been so respectfully treated by anybody else in past shopping excursions, and we were also taken with the knowledge our sales people showed about your incredible product. Thank you all for giving us the best shopping experience ever, and God bless you richly always!
Report a concern

ROBELINE LA, LA
We like the way we were treated very friendly people take their time with you. Did not feel rushed.
Report a concern

Nice staff. The facility is clearly capable of handling a large volume of work. This stands out among the smaller non-related dealership that I was previously going to for service.
Report a concern

The staff was very professional extended thanks to Nikki on my state inspection and Darrel Lee sales representative for showing us other campers while we were waiting
Report a concern

Lusby MD, MD
Very nice people to deal with and the service was excellent.
Report a concern

SCHENECTADY NY, NY
Overall costumer service and the waiting area is exceptionally good.
Report a concern

SOUIX FALLS SD, SD
Staff was knowledgeable and efficient.
Report a concern

CALLAWAY MD, MD
My husband and I have been looking for a used class A RV for quite some time. We finally found exactly what we were looking for at General RV in Ashland, VA. My first interaction was the initial phone call to set up an appointment to come and see it. I was truly amazed with the kindness and professionalism given by the gentleman I was speaking with, I want to say his name was Jeff. He was able to answer all of my questions and even offered additional information without trying to rush me off the phone which prompted me to make the appointment before doing so. The very next day he followed up with a phone call to let me know we'd be meeting with Adam the day of our appointment. Adam was very polite, knowledgeable, and professional. He took us to see the unit and showed us a couple others that were in our price range just to give us a variety and make sure we were choosing the right fit for our needs. Once we chose the one we wanted we went back to Adam's desk, agreed on a number, gave a small down payment, and made the appointment to come back and sign papers to pick it up. When we arrived that day we felt like "Rock Stars" as soon as we walked through the front doors. We were greeted by Lisa (who is lovely by the way) with VIP name tags and given a run down of everything we'd be doing that day before signing on the dotted line. We were given a walk through and a thorough tutorial on how everything worked. Not only on the outside of the unit but inside as well. We were also introduced and greeted by every department head at the General RV Center. After we met everyone and felt comfortable with our purchase we sat down with Joey in finance. He too was very professional, polite, and knowledgeable. When I told him I had my own financing he asked for permission to shop around and find a lower rate with the same term I was offered through my Credit Union. I had doubts he would but he did!! He saved me 1.5% on the interest rate and for that I'm truly grateful! Doesn't matter if you're purchasing a $10K pop up or a $2M dollar diesel pusher, everyone is treated like "Rock Stars"! And for that we will be back when we're ready to trade up!! Thank you General RV staff in Ashland, VA!! You're all Rock Stars in my book!!
Report a concern

FRONT ROYAL VA, VA
Nikki did a great job at getting us checked in and helping us through the process
Report a concern

Stafford VA, VA
May 18th our anniversary, we showed up having what I thought was a blown fuse because I could not get the legs to move and did not show power to the control box. Pulled up made my complaint, they very professional came out figure out the problem was the operator, but made me feel at ease and sent us on our way! To the the service staff, THANK YOU! We are at the beach celebrating our 41st anniversary because of you!
Report a concern

CLAYTON DE, DE
April was amazing from start to finish! She made sure we were aware of each and every process and the costs up front.
Report a concern

Chester VA, VA
Friendly, took time with us, offered drinks and snacks, always checked on us while we waited. Great service.
Report a concern

CHESTERFIELD VA, VA
The attention to detail from everyone involved and the level of customer service was excellent.
Report a concern

WILLIAMSBURG VA, VA
Niki was a great keeping us updated on all the repairs. She was a wonderful relief from the previous service representative. Knowing our issues, Niki ensured that our rig was thoroughly completed.
Report a concern

CHARLES TOWN WV, WV
Lori was very professional and kept me informed of progress. The parts department arranged for the chairs and securing strap so everything flowed smoothly!
Report a concern