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   4777 Reviews
12195 Harley Club Dr.
Richmond, VA 23005
804-412-4160
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Recent Reviews:


Chocowinity, NC, NC
Good Service
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Hollywood, MD, MD
Very helpful, friendly, and straightforward on service and possible cost. Nikki was extremely friendly while communicating every stage of the repair.
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MIDLOTHIAN, VA, VA
The service that Nikki provided was excellent
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Disputana, VA, VA
Everyone there was very friendly and helpful. Cory our salesman was great!!! This is the 2nd camper I purchased from general rv so repeat customer and would buy a 3rd if needed.
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MIDLOTHIAN, VA, VA
All members of our General RV team were very helpful on our pickup day (10/22/2025). Thank you to Andrea, Phillip, Colby & Mike.
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BRIELLE, NJ, NJ
While you had the product I was looking for it was all about the people and my customer experience. Your receptionist, Adam, the sales person, your delivery team, parts department and finance manager are fantastic,
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INVER GROVE HEIGHTS, MN, MN
As a whole General RV was good to work with and fair on pricing compared to many other dealerships that we received quotes from prior to making our decision on where to purchase from.
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FRANKLIN, VA, VA
Danny understood what I wanted quotes were very close... Only complaint is labor rate so high
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GLEN ALLEN, VA, VA
I brought in my RV for an inspection and they fixed the corroded battery terminal free of charge. Thanks!
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Williamsburg, VA, VA
Staff was exceptional - polished professionals who knew the products. We were treated with respect and like we were family. Every department worked with precision to ensure our time was well spent.
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Brandon, SD, SD
Melisa was extremely helpful and patient. Mike got us the parts we needed. Super nice and fast!
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HAYMARKET, VA, VA
Michael Condra was amazing and we will continue to work with him when we have any issues. He made our little hiccups smooth as he could. And had such a great attitude and energy. I also can’t speak well enough of Justin Clearfield assistance. He and I texted several times and he was always very responsive while working on our loan.
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GLENDALE, AZ, AZ
We have heard horror stories about General RV and the service department. But Nikki took such great care of us. Same day appointment and we found warranty issue with all of our brakes. Nikki worked with Brinkley to get parts and fixed same day they were received. She continually checked on us and even replied to a question the day after we left. She single handedly made it a great experience.
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LEONARDTOWN, MD, MD
It was ready to be picked up when they said it was going to be ready.
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WINCHESTER, VA, VA
My Service Representative, Lori Green. She was the best. If she did not have the answer, she would find someone who had the answer. I will keep coming back to her for all of my service needs.
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LYNCHBURG, VA, VA
Staff was excellent and very through on our needs.
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QUINTON, VA, VA
Knowledgeable personnel, friendly staff and easy to work with
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Box Elder, SD, SD
Our service advisor, Nikki, was very professional, helpful, up front, and creative. We were given less than 100% clear information about the appt after making it online. When we arrived and she explained the system and I explained what was conveyed, she moved a mountain to get us out in record time. That is great customer service!
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GRAND FORKS, ND, ND
Team was good to deal with. I made the deal at the RV show in Hershey over the phone. After leaving the show I was dealing with the store in Ashland, VA and they kept me informed and helped me through the process. Since I live in North Dakota and there is nothing close to North Dakota they transferred the unit to the dealership just outside of Chicago since it was the closest one, all of this was worked out over the phone. Due to my schedule I had to fly into Chicago early Saturday morning so I could drive the 700 miles back that day and Sunday. I got to the dealership an hour ahead of my appointment and they had me walking through the unit within 5 minutes. I was on the road about 3 hours ahead of what I had planned due to a courteous and efficient team. During the leadup to the process I was very needy and worried but the team kept me calm and assured me it would all work according to plan. They were right and I have my Entegra Vision XL36C ready for some adventures. Thanks!!!!
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WILLIAMSBURG, VA, VA
Lori is a great. She seems very involved and sincere with helping out with my questions and getting information passed in a timely manner.
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