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   4497 Reviews
12195 Harley Club Dr.
Richmond, VA 23005
804-412-4160
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Recent Reviews:


SOUTH CHETERFIELD, VA, VA
Associate was pleasant and helpful
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martinsville, VA, VA
Sales guy was top notch! At pick up everyone was nice and friendly..and efficient.
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WILLIAMSBURG, VA, VA
Brandon Baker is the Best! Very Professional! Customer Focused! Knowledgeable! And wants the best for his company and his customers! A real asset to both of us.
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POWHATAN, VA, VA
Good reliable service.
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FORT BELVOIR, VA, VA
Chris was nothing short of PHENOMENAL. He is the most personable, kind, and light-hearted salesman I've ever dealt with. He helped us find our dream RV. He constantly followed up and asked us if our needs were being met. We got a used airstream and during delivery, everyone was so kind and on top of it. Mark was AMAZING. He knew all about airstreams and let me ask all my constant questions. Lisa was fun and kind. When we found a small leak Tyler was the wonderful young man who investigated and fixed it then and there, hooked our trailer up, and assured us we left in confidence. The only thing I don't agree with is the lack of transparency in getting records of what work was done or what was documented from the service department by the service department. When you buy a vehicle you want to see the history or what was found or replaced when it was brought used, even the service manager Michael couldn't offer anything but a non-filled out checklist for their inspection that wasn't provided just was told it's extensive yet we missed a leak. Transparency is always a winner in my eyes other than that 100 percent recommend 👌
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fredericksburg, VA, VA
We were able to have our RV serviced in less than an hour!
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West End, NC, NC
Service department took care of all our issues. Great staff!!!!!
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Customer service effort by personnel
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POWHATAN, VA, VA
Hayden, sales rep was wonderful, Joey, finance manager was great as well, Melissa who showed us the inside on the pickup date was wonderful. Overall, it was a really good experience 95%, EXCEPT: The final part of us leaving definitely left us feeling as if the overall experience had been ruined, and that was our lasting impression of wow, they took our money and then poof, nobody cared. I'm a dentist and patients judge our business from a person first phone call, to who greets them by phone and brought back by an assistant, to my dental delivery of treatment and then with final payment. All those "chains" points of contact need to be good for the patient to have an overall great experience. Point being.... We found out that there were 2 minor issues, some low fluid and 2 seat belt buckles they were going to replace since they were missing. So, we sat around for an hour plus, no problem, and waited for those items to be rectified. We bought some extra items to go camping and was told they would be taken to the RV for us later as well, which I assumed would be loaded up for us after the service department did what they needed to do. We were later just handed the keys and that was it... nobody bothered to tell us we were good to go, nor where the RV was, not any picture of my wife and I with the RV, nothing, nobody helped escort us out as we went out with a cart full of extras, and had to figure out where the RV was parked, then we discovered the seat belt parts still weren't in the RV, after we had been there all day and were getting very hungry, So we jokingly laughed and said well so much for VIP badge we were wearing and service, so we just take the items from the store we bought and take them to the RV ourselves, without anybody offering to help us. Then we had to lift the cart down off the curb and go find out where our RV not knowing where it was parked. So were excited to get going and saw the seat belt parts still weren't in there, so not knowing what to do, we went back inside and spoke to the girl at the front that handed us our keys and said I don't see any seat belt parts, did they put them in there, She looked and after a while said, no, the service department would have to order them, but nobody notified us of a thing, so then we asked if we could get a copy of that work order, to make sure we would get the parts, and that was almost difficult for her to do, and she said, I'm not sure im able to print you off a copy. So, my wife then asked for a manager, since things were getting a little ridiculous, and I just told her I would take the RV home and meet her later as she waited. I was later told by my wife the girl with the RV manager present then said, "well I have like 9 other people here and I'm busy" as to the reason she didn't take us to the RV nor give us any information such as yes the service department filled the fluids up and the service department didn't replace the seat belt, would you like them to be installed by us, or have them delivered to your house. That was a horrible response, which was an excuse, as to why she didn't do her job, nor did she say she was really busy I'm so sorry, here are your keys, they filled up your fluids and we will have the parts delivered to you, We had to figure all of that out on our own, Yes this overall is a small service issue, and no, we are not uppity kind of people, but the ending experience, could realllly use some training, or simply ask someone else for help if she was feeling overwhelmed with the amount of people she had to help. The translation, and interpretation by us, was, well, I'm busy, you're not really important so "have a nice day" Not really the best ending to an amazing start. I too, am super easy going, Hayden would tell you, super nice guy, amicable, never once discussed finance, nor price, nothing. Same with the finance manager, we had a great time. Only the end persons job really left us with a bad feeling. Not saying these things to get anyone in "trouble" but hopefully as a learning/training experience to help the young lady get better at her job.
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FREDRICKSBURG, VA, VA
Lori at General RV or Richmond, VA was a treat to work with as a service advisor. She was honest, up-front, timely, and even found answers to my less than traditional RV questions. General RV has been very helpful to me as a non-buying customer, still allowing me to service my camper there even though I didn’t buy it from General RV (they do sell my brand though). Customer service is much better than where I bought my camper, and even though General RV is a bit more expensive, it’s worth it for the peace of mind when we get out in our travel trailer.
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FREDERICKSBURG, VA, VA
They always do everything for us! They provide the best service possible to their customers. There was a scheduling glitch but they made it work!
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Communication
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Stafford, VA, VA
Lori is very professional.
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Kalispell, MT, MT
I had experience with sales, service and admin at three different locations. All were very customer focused
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FREDERICKSBURG, VA, VA
Nikki as always was awesome. We brought our coach in because someone broke our side window. After I brought it in and dropped it off, Nikki realized that our driver slide out wasn’t aligned. We never caught this and sure glad Nikki did. Along with the window replacement they realigned the slide out. We love dealing with Nikki and General RV in Ashland
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Wallops Island, VA, VA
Everyone was awesome. Entire team
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DUNEDIN, FL, FL
Quick response and service from Brandon. We are very happy with the work done to fix our problem. Everyone we interacted with was professional and friendly. Thank you for a great experience.
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Its been a great experience bring in my camper RV for Recall service, the appt setup was pleasant, its reminder and the service itself was pleasent. Lori is an incredible advisor, the facilities was clean and each staff was helpful. im now in your family, thanks
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STAFFORD, VA, VA
Professional staff and service
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CHESTERFIELD, VA, VA
Danny is great
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