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   5423 Reviews
12195 Harley Club Dr.
Richmond, VA 23005
804-412-4160
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Recent Reviews:


FREDERICKSBURG VA, VA
Friendly staff. No gimmicks or hard sell when I’m just there for an inspection. Nice lounge.
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NEW PALTZ NY, NY
Even though the product I wanted was not available the parts cashier did help me find a similar product
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REVA VA, VA
I wanted to say Nikki was great and thorough throughout the entire process with my warranty and service requests. Plain and clear language and very pleasant and knowledgeable to interact with. Those are the qualities that make her customers feel comfortable during their service appointment… It’s very nice to deal with a service department that has the best interest of their customers first..
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WALLACE NC, NC
It was a very easy process. The staff was very helpful and knowledgeable. I would highly recommend General RV.
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STEVENSVILLE VA, VA
It was fast (1 day), Lori was efficient and the price was reasonable!
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FREDERICKSBURG VA, VA
The people
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MECHANICSVILLE VA, VA
April in service was very patient, thorough and knowledgeable! She made sure the job got done and got done correctly. She communicated with us. Never rushed.
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SIOUX FALLS SD, SD
The attention and the good service I’m happy for all the work that you do to my Rv Thank you
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STANARDSVILLE VA, VA
My rep was great!
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DUMPHRIES VA, VA
Lori is a patient and dedicated service advisor
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So. Chesterfield VA, VA
Excellent customer service in your service department!
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Fishersville VA, VA
Kept me informed
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GAINESVILLE VA, VA
April Spoon our service advisor went beyond our expectations getting us squared, away, on the other hand the mechanics need to do better diagnostics on certain problems with Big rigs.
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WILLIAMSBURG VA, VA
Mr Russell is very knowledgeable about the RV’s and he is not a pushy salesman my wife and I really enjoyed our visit with you guys. Thanks for the great service we will be back for another purchase.
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NEWBERRY FL, FL
Everyone was friendly and helpful!
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CHICAGO IL, IL
I bought from General rv Huntley IL. I liked the idea of having multiple vendors across nation. Wasn’t going with camping world. Had an issue with my jacks as I was passing through Richmond. Nikki with service was great. One of the lead techs I was very nice. General RV Richmond is a very nice facility. Great service. They fixed me up and back on the road. It validated why I bought from General RV as a company. When I trade in, I will think about doing so at General RV Richmond.
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HENRICO VA, VA
This was not as good an experience as we’ve always had. 2 service advisors and 3 weeks in the shop. Nikki Heulett is excellent as always but issues could not be resolved timely. Parts availability is an issue and the responsiveness of Grand Design was less than stellar. At this time we are not sure that the issues can be resolved. This is difficult to write because we have always had excellent service. Hopefully the issues can be resolved in the near future.
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Limestone NY, NY
Professional, knowledgeable people, friendly
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LUCAS OH, OH
The complete experience - every step was professional and efficient.
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MILFORD VA, VA
People was real friendly
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