General RV Richmond Facebook Twitter Googlemaps Yelp

   4824 Reviews
12195 Harley Club Dr.
Richmond, VA 23005
804-412-4160
Visit Website

Recent Reviews:


CHESAPEAKE DR VA, VA
We came in expecting to drop off our RV and they were able to do everything that needed to be done that afternoon. Very proficient. Thank you.
Report a concern

RICHMOND VA, VA
Parts staff were very helpful on my 3 trips to get what i needed
Report a concern

FREDERICKSBURG VA, VA
Mr. Danny Bowder is a wonderful Service Advisor. He explained Winterization and other recommended services needed to maintain our trailer. He is courteous, professional and efficient. My husband and I look forward to working with him in the future. The Service Technicians have high standards and are trained extremely well. Excellent work!
Report a concern

BUMPASS VA, VA
It has been a pleasure working with Danny as my service advisor and he along with Jeannie and another gentleman stayed past their working hours to get me checked out and air up my class A tires to the correct pressure. Great customer service. The downside of my service visit was a lack of sweeping and cleaning up from the work that was completed inside the camper and they installed new doors on the washer/dryer cabinet but didn’t include any handles or knobs to open the doors. Not sure how that makes any sense. The last issue was the parts person who checked my water compartment to see what Newmar whole house water filter was needed failed to close properly the swinging door to latch it closed. On my way home on the interstate it flung open and luckily didn’t get hit by other vehicles and by the time I stopped the screws were stripped that holds on the retractable hinge that connects to the panel. Bad outcome overall and I’ve had to jury rig the screws to partially hold onto the panel. I’ll need to resolve the still strippped screws that are barely holding onto.
Report a concern

North Prince George WV, WV
The people and the huge inventory
Report a concern

RICHMOND VA, VA
The swift and polite approach to dealing with the issue
Report a concern

FALLS CHURCH VA, VA
Service rep (Lori) was great.
Report a concern

ALLISONIA VA, VA
What a great experience picking up our new camping trailer. We were welcomed, oriented and kept up to date on every step of the way. Thank you Lisa, Beth, Nikki, Blake, Michael, and Sandy. Enjoyed the excellent team.
Report a concern

HOPEWELL VA, VA
The sales staff was friendly, very knowledgeable where you were not pushed into buying something we didn’t want. We’re disgusted with the salesman and the sales manager and we was led into the right direction and we got an RV that we love for a price that was more than fair and reasonable. I would thoroughly recommend my sales person. Justin very nice young fellow with a strong ethic of doing what’s right the sales manager very knowledgeable. Very helpful. Worked hard to get what we wanted and succeeded we were we were presented our RV. It was serviced cleaned and everything was checked on it to make sure that it was working correctly and appropriately. I can’t say enough good things about this team up at General RV in Ashland, Virginia. Everyone there was extremely helpful and very cheerful thanks for everything
Report a concern

FREDERICKSBURG VA, VA
The sales staff was very helpful in selecting our camper and working through the deal. When problems were found with the unit we the unit we planned to purchase they quickly located another unit in the area and had it brought in. Our sales rep Hillary was especially pleasant to work with.
Report a concern

STAFFORD VA, VA
Lori was fantastic- knowledgeable and helpful. We had a lot of work done and she kept up up to date throughout the process! great Job!
Report a concern

ASHLAND, VA, VA
The staff is very friendly and knowledgeable.
Report a concern

HENRICO VA, VA
We recently had an outstanding experience with the Service Department at General RV Center for a warranty repair on our Class C motorhome. From start to finish, the customer service was truly exceptional, making a potentially stressful repair process smooth and reassuring. Our Service Advisor, NiAsya, was the highlight. Communication was phenomenal; we received prompt updates every step of the way—not just when the work was completed, but during diagnostics and parts ordering. They took the time to clearly explain the issue (a malfunctioning slide-out mechanism) and detail the necessary steps, ensuring we understood the scope of the work. It's rare to find a service center that combines technical expertise with such high-level customer care. The entire team acted with professionalism, friendliness, and a genuine commitment to customer satisfaction. We highly recommend General RV Center's service department for any repair needs and will definitely be returning for future maintenance.
Report a concern

SPEARFISH SD, SD
Friendly service and they had the part in stock that I was looking for at a reasonable price!
Report a concern

Spotsylvania VA, VA
Everything thing was great The only thing they needed to do was turn heat up in building
Report a concern

Earlysville VA, VA
Knowledgeable people; easy going and friendly; swift and helpful. Good price.
Report a concern

north chesterfield VA, VA
Our service advisor (Danny Browder) was professional and courteous! It was a very pleasant experience!
Report a concern

HAMPTON VA, VA
People are both professional and friendly.
Report a concern

powhatan VA, VA
Nikki, the service advisor, was very knowledgeable and professional. The service on my rv was preformed in a timely manner as promised.
Report a concern

CHESTERFIELD VA, VA
The customer service Agent was very helpful in diagnosing the problems with my coach.
Report a concern