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   5109 Reviews
12195 Harley Club Dr.
Richmond, VA 23005
804-412-4160
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Recent Reviews:


Nice staff. The facility is clearly capable of handling a large volume of work. This stands out among the smaller non-related dealership that I was previously going to for service.
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The staff was very professional extended thanks to Nikki on my state inspection and Darrel Lee sales representative for showing us other campers while we were waiting
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Lusby MD, MD
Very nice people to deal with and the service was excellent.
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SCHENECTADY NY, NY
Overall costumer service and the waiting area is exceptionally good.
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SOUIX FALLS SD, SD
Staff was knowledgeable and efficient.
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CALLAWAY MD, MD
My husband and I have been looking for a used class A RV for quite some time. We finally found exactly what we were looking for at General RV in Ashland, VA. My first interaction was the initial phone call to set up an appointment to come and see it. I was truly amazed with the kindness and professionalism given by the gentleman I was speaking with, I want to say his name was Jeff. He was able to answer all of my questions and even offered additional information without trying to rush me off the phone which prompted me to make the appointment before doing so. The very next day he followed up with a phone call to let me know we'd be meeting with Adam the day of our appointment. Adam was very polite, knowledgeable, and professional. He took us to see the unit and showed us a couple others that were in our price range just to give us a variety and make sure we were choosing the right fit for our needs. Once we chose the one we wanted we went back to Adam's desk, agreed on a number, gave a small down payment, and made the appointment to come back and sign papers to pick it up. When we arrived that day we felt like "Rock Stars" as soon as we walked through the front doors. We were greeted by Lisa (who is lovely by the way) with VIP name tags and given a run down of everything we'd be doing that day before signing on the dotted line. We were given a walk through and a thorough tutorial on how everything worked. Not only on the outside of the unit but inside as well. We were also introduced and greeted by every department head at the General RV Center. After we met everyone and felt comfortable with our purchase we sat down with Joey in finance. He too was very professional, polite, and knowledgeable. When I told him I had my own financing he asked for permission to shop around and find a lower rate with the same term I was offered through my Credit Union. I had doubts he would but he did!! He saved me 1.5% on the interest rate and for that I'm truly grateful! Doesn't matter if you're purchasing a $10K pop up or a $2M dollar diesel pusher, everyone is treated like "Rock Stars"! And for that we will be back when we're ready to trade up!! Thank you General RV staff in Ashland, VA!! You're all Rock Stars in my book!!
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FRONT ROYAL VA, VA
Nikki did a great job at getting us checked in and helping us through the process
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Stafford VA, VA
May 18th our anniversary, we showed up having what I thought was a blown fuse because I could not get the legs to move and did not show power to the control box. Pulled up made my complaint, they very professional came out figure out the problem was the operator, but made me feel at ease and sent us on our way! To the the service staff, THANK YOU! We are at the beach celebrating our 41st anniversary because of you!
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CLAYTON DE, DE
April was amazing from start to finish! She made sure we were aware of each and every process and the costs up front.
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Chester VA, VA
Friendly, took time with us, offered drinks and snacks, always checked on us while we waited. Great service.
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CHESTERFIELD VA, VA
The attention to detail from everyone involved and the level of customer service was excellent.
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WILLIAMSBURG VA, VA
Niki was a great keeping us updated on all the repairs. She was a wonderful relief from the previous service representative. Knowing our issues, Niki ensured that our rig was thoroughly completed.
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CHARLES TOWN WV, WV
Lori was very professional and kept me informed of progress. The parts department arranged for the chairs and securing strap so everything flowed smoothly!
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VIRGINIA BEACH VA, VA
Excellent staff with excellent curtesy
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Williamsburg VA, VA
The whole experience was pleasant. From walking in the door to see a RV to the purchase of our Rv. As I told the lady during our walk Through this is just as good as going to Disney World šŸ˜. Thank you General Rv.
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RICHMOND VA, VA
Communication
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MECHANICSVILLE VA, VA
Working with Jaz and the whole team. Everyone made the experience wonderful. Canā€™t wait to use the camper
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GORDONSVILLE VA, VA
General RV does an excellent job with first time RV buyers. The Richmond team makes sure you have everything you need and ensures you fully understand the unit you are buying. I couldnā€™t have asked for better service to fulfill my dream of hitting the road.
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richmond VA, VA
GRV is gooder than most
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STANARDSVILLE VA, VA
Much less pressure than other brands. Clear deal, and stuck to it. Should have included hitch pin or let me know to bring one.
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