Customer service from the moment we walked in the door. Sales listened precisely to what we were in the market to purchase and what our preferences were. Financing went smoothly as well as finding a great RV policy through America’s Choice Insurance Partners, all done in-house. The day we scheduled pickup, everything was set to go and waiting for us. We were not only treated as VIPs, but also made to feel like part of the family as they walked us through our new RV, finalized paperwork, and made certain we understood hookup and towing procedures. At General RV you may enter as a customer but you are leaving as family.
Bonnie took care of us in an outstanding manner. She even still worked on our work orders while working through personal issues at home. Selfless! The promptness, cleanliness, patence being a big one, and professionalism is always top notch when dealing with and receiving Service.
I have always had the best experiences bringing my travel trailer in for service. My Advisor Amanda really makes you feel like you are part of the General RV family. She always takes time to explain everything that will be or has been done to my RV. Also Chris, when doing the pre service inspection, takes the time to go over everything he notices and that will need attention. This is my second unit I have purchased, and with people like Amanda and Chris there, I will definitely be back for services and to purchase my next unit..
From start to finish this was the most pleasant experience in purchasing an RV and this was our fourth. The honesty and transparency was refreshing and the VIP treatment was a huge plus!