Our service representative is very friendly and kept us informed concerning our service. We walked us to our trailer and reviewed all the services provided
I have full incidence in is recommendations and advise.
He is professional and respectful at all times
He project a very positive attitude.
Great staff knowledgeable helpful and friendly. As so.eone new to the RV life they have made the journey much easier. Rusty at Dover RV did a series of classes to help increase my knowledge. Bonnie in the service center has been wonderful. The sales people when we purchased the RV were amazing.
Being a first time RV purchaser, they setup my class B RV. We spent 2 hours with a very patient, friendly, knowledgeable, delivery specialist. He made sure we were comfortable with the full operation of the vehicle.
Our service adviser, Erica, did an outstanding job of keeping us informed, working through the warranty approvals, and managing the logistics with the service team on our Brinkley. The whole service team and body shop did a great job on the extensive repair list.
From start to finish working with Jeri from Internet sales to Roxy help set everything up just through phone calls did a credit app was approved and then met Chris from sales went there, and my camper was already for me to view signed my paperwork and was gone very professional people would definitely recommend General Rv for your next purchase thank you to everyone who was involved for myself purchase
Prompt service as scheduled, close attention by management and staff to address questions and any issue no matter how big or small. They made every genuine attempt to address matters and find resolution to any question or issue found or questioned. Thank you!
Ms Amanda Alamo was very professional and focused on getting the job completed in a timely fashion. She was very thorough and attentive in dealing with our project.
We were sent to General RV by Thor to fix our 2nd alternator. We have been so impressed with the service department. Everyone, from check in to check out, has been extremely patient with us and very knowledgeable. Communication has been easy and we are grateful for quick call backs and answered texts.
Had a couple of warranty issues that required replacement parts being ordered and replaced. Erica Ellison kept us up to date and well informed as the entire process moved along. Took a couple of weeks in total but she texted me with updates on a regular basis.
The people. Everyone we met was friendly, helpful. We were treated as though we were important to them. We have bought rvs from many companies, Camping World, LazyDays, Gerzeny's...but have never received the attention or courtesy we received from General RV.